Manage, research, and resolve credit card disputes and chargeback cases. Oversee outstanding promissory notes and debts. Collaborate with collection agencies, credit card companies, and internal departments. Provide excellent customer service.
Key Responsibilities:
Research and resolve credit card disputes and chargebacks.
Write response letters per guidelines and terms.
Manage and track outstanding bills and payments.
Update and maintain the Direct Bill Ledger.
Prepare "Do Not Sail" list for unpaid debts.
Monitor and maintain dispute/chargeback case logs.
Prepare credit card transaction schedules and analyses.
Liaise with credit card companies, collection agencies, and internal departments.
Collect due funds while maintaining a positive company image.
Review collection agency files monthly.
Perform additional accounting tasks as needed.
Qualifications:
Associate's Degree or higher in Accounting/Business preferred.
2+ years in accounting operations, customer service, hospitality, or claims resolution.
Strong verbal and written communication skills.
Excellent math, analytical, and computer skills (MS Office).
High attention to detail and accuracy.
Ability to work independently and meet deadlines in a fast-paced environment.
Strong organizational and multitasking abilities.
Department Metrics:
Processes 146,000 transactions and $80MM annually.
Handles 6,000 disputes and chargebacks totaling $5MM annually.