San Vicente Bungalows ("SVB") is a prestigious private members-only club located in West Hollywood, California. Since its 2018 opening, SVB has established itself as a premier destination for individuals seeking a refined and intimate social experience. Our exclusive establishment offers an oasis of tranquility, luxury, and personalized service to our esteemed members.
Building on the success of the original West Hollywood location, SVB is expanding into Santa Monica and New York City in 2024. Our eclectic members - both loyal and new to come - are set to enjoy even more benefits and legendary experiences.
Primary Purpose of the General Manager Position:
As the General Manager you will be responsible for overseeing and leading all aspects of the club's operations. Your primary goals: ensure the seamless delivery of exceptional service to our members, maintain the highest standards of operational efficiency, and provide inspirational leadership to our team members. You will play a pivotal role in upholding the club's reputation for excellence and creating a unique and memorable experience for our discerning members.
Responsibilities:
Leadership:
Provide strategic leadership and vision to the team while fostering a culture of teamwork, accountability, and continuous improvement.
Develop and maintain strong relationships with the team, ensuring effective communication, motivation, and professional development.
Service Excellence:
Uphold the club's commitment to delivering personalized and exceptional service to members, consistently exceeding their expectations.
Oversee the implementation of service standards, training programs, and quality assurance measures to maintain a consistently high level of member satisfaction.
Operational Management:
Oversee all aspects of daily operations, including front-of-house, food and beverage, events, maintenance, and member programming.
Ensure efficient coordination and collaboration between departments to provide a seamless member experience.
Financial Performance:
Develop and manage the annual budget and monthly forecasts, analyzing financial data and implementing cost-control measures to maximize profitability.
Drive revenue generation through strategic marketing initiatives, membership retention strategies, and innovative offerings to enhance the member experience.
Compliance:
Ensure compliance with all applicable laws, regulations, and licensing requirements, maintaining accurate records and reporting as necessary.
Implement and enforce club policies and procedures to maintain a safe, secure, and compliant environment for members and staff.
Membership:
Works closely with the membership team to develop strategies for attracting and retaining high-caliber individuals.
Foster strong relationships with members, addressing their needs and concerns promptly and proactively.
Qualifications:
Bachelor's degree in hospitality management, Business Administration, or a related field.
Proven experience in a senior leadership role within the luxury hospitality industry, with a strong track record of operational excellence and financial performance in a high-volume F&B setting.
Exceptional interpersonal and communication skills, with the ability to build and maintain relationships with diverse stakeholders.
Strong business acumen and strategic thinking abilities, coupled with a detail-oriented approach to problem-solving.
Demonstrated leadership skills, including the ability to motivate and inspire teams to achieve outstanding results.
In-depth knowledge of industry trends, best practices, and compliance requirements.
Familiarity with membership-based organizations and a passion for delivering exceptional service.
Consideration for employment will be based upon personal capabilities and qualifications without discrimination based on race, color, religion, sex, gender identity, age, national origin, disability, sexual orientation, or any other protected characteristic as established by law.