Meredith Lodging is an industry leader in vacation home rental management, offering an established collection of beautiful vacation homes in Oregon, Washington, and California. We believe property management is best done locally and our teams aim to continually raise the bar on excellent service to our Owners and Guests.
The Owner Relations Specialist is responsible for ensuring their portfolio of homes is managed and maintained to industry leading standards. You will work closely with our housekeeping and maintenance teams that will provide best in class care. This includes ensuring that furniture, appliances, electronics, kitchen equipment and personal property are kept in like new condition. You will be expected to care for the homes as if they were your own and ensure that your team operates effectively and efficiently. This is a customer service position, and the Owner Relations Specialist is expected to always provide excellent service and attention to the homeowners to ensure their needs and requests are addressed promptly.
Compensation
$65K
8K Bonus Potential Possible
Schedule
Requires Open Availability with at least one Weekend Day
Position Title
Owner Relations Specialist
Responsibilities
Daily owner communication (calls, texts, emails)
Monitoring, responding to and correcting guest reviews.
Reviewing owner statements at the end of each month
Quarterly Quality Assurance visits to homes and report on findings
Creating, auditing, and processing work orders
Sourcing and scheduling vendors
VRBO/Airbnb monthly audits
Prepare daily, weekly and monthly portfolio performance reports.
Ensure filing is organized and electronically preserved.
Work with the Business Development Team to recruit and on-board new homes.
Build rapport with other departments and their managers.
Other duties as assigned.
Key Competencies
Organized and detail oriented - takes the time to ensure the job is completed and correct.
Auditing - willing to audit and be audited.
Communication - able to effectively communicate with homeowners and staff.
Adaptable and flexible - enjoys doing work that may require frequent shifts in direction.
Solution oriented - collect and analyze information, problem-solve and improve efficiency.
Reliability - is dependable, consistent and does not have attendance issues.
Achievement oriented - enjoys seeing tasks through to completion and hitting goals.
Self-starter - can work autonomously and will seek out new tasks rather than waiting for an assignment.
Growth oriented - a strong desire to grow professionally and learn new tasks and skills.
Qualifications
Education
High school diploma or equivalent degree
Associate or 4 year preferred.
Skills
Proficient in Microsoft Office programs including Word, Excel and Outlook
Experience in project management preferred.
Valid driver's license required.
Abilities
Ability to effectively communicate, both orally and in writing
Ability to learn and use new software and tools.
Must have the ability to drive and have a valid driver's license.
Experience
3 - 5 years' experience in hospitality or related field preferred
Education or course work may be accepted in place of professional experience.
Working Conditions
This position operates in a professional work environment with half of the time in the office and half in the field. This position routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Occasional travel to other regional offices may be required. All potential employees are required to pass a background and motor vehicle check before being hired. Candidates may not have any tattoos visible above the shoulders. Smoking/Vaping are strictly prohibited within all company work areas, managed properties, owned properties, company vehicles, and within 10 feet of all entrances, exits, accessibility ramps, windows, and air-intake vents. This position requires employees to follow company dress code.
Physical requirements
This job is primarily performed at a stationary desk in an office and can be done sitting or standing and walking homes for inspection. Lifting/moving requirements are generally 25 pounds or less. There may be occasional need to crouch, stoop, bend and lift amounts greater than 25 pounds. Normal workdays are between eight and nine hours, but additional hours may be needed based on workflow.
The preceding description is not designed to be a complete list of all duties and responsibilities required of the job. The company reserves the right to modify or change the job description at any time with or without notice. Employment is "at will", and nothing in the job description should be construed as a contract for employment for any specified period of time.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
401(k)
401(k) matching
Dental insurance
Employee discount on vacation rentals
Health insurance
Life insurance
Paid time off
Vision insurance
Experience level:
3 - 5 years' experience in hospitality or related field preferred