Grow your career as an Onboarding Coordinator with an innovative global bank in Tampa, FL. Contract role with strong possibility of extension. Will require working a hybrid schedule 3 days onsite per week.
Join one of the world's most renowned global banks and trusted brand with over 200 years of continuously evolving financial services worldwide. Will be processing Statement of Work contracts and data/invoicing changes related to those SOWs being managed within the Fieldglass system. Will also have the accountability of a high-volume product line within or across business units across the globe. You will work alongside some of the smartest minds in the industry who are excited to share their knowledge and to learn from you.
Contract Duration: 11+ Months
Required Skills & Experience
Technical/Associate degree in Business Administration.
2+ years of experience working in an admin or business office environment with the use of in-house computer systems.
1+ year of experience of relationship management - including internal and external clients/stakeholders to demonstrate ability to provide excellent customer service.
Previous financial services/banking/onboarding/staffing industry and vendor management systems.
Experience using Microsoft Office tools (at least Word, Excel, Outlook and instant messaging tool) to present data and/or create reports.
Risk and control knowledge.
Strong time management skills - able to handle 150-250 emails in a daily basis.
Accuracy and attention to detail - pays particular attention to detail and accurate data/work.
Clients come first - build long term relationships with clients by putting their interests first.
Desired Skills & Experience
Bilingual in Spanish.
Data analytical experience.
What You Will Be Doing
Develop relationships with users across the business (Hiring Managers, Procurement, HR) in order to successfully onboard all contractor roles within the designated BU in NAM.
Perform on-boarding, maintenance and offboarding activities for the Non-Employee Management System (NEMS).
Maintenance of system data during non-employee life cycle.
Investigate data.
Understand and ensure compliance against company policies regarding non-employee management.
Work as part of a team providing assistance to a wide spectrum of Senior Stakeholders.
Act as the first point of contact for queries from clients and escalating as appropriate for resolution.
Manage a high-volume workload of queries to resolution through emails, telephone calls and instant messaging tools.
Deliver/enhance process improvements, automation, quality/controls around operational and team excellence.
Responsible to audit the non-employee onboarding documents to ensure compliance with established procedures.
Ensure all data quality issues are being taken care of as per the Data Quality program.
Responsible to build the projects contracts into the company's vendor management system and ensure their milestones amounts do not exceed the aggregate budgets.
Review total hours allotted on the contracts for any Time & Material resources and ensure record created does not exceed allotted hours/budget.
Participate in discussions around process improvement, procedure enhancement and offer suggestions for improvement.