Desktop Support Technician - Bilingual (English/Spanish)
Contract to Hire
100% Remote
The Desktop Support Technician maintains, repairs, and troubleshoots desktop hardware and software packages. Also responsible for customer service and end-user training. The Desktop Support performs advanced administrative/operational/customer support duties that require independent initiative and judgment. May apply intermediate mathematical skills.
The Desktop Support researches and resolves technical problems of moderate complexity, typically escalated from first line support teams. Responds to escalated telephone, email and online requests for technical support. Documents, tracks, and monitors the problem using applicable systems and tools. Decisions are typically focus on methods, tactics and processes for completing administrative tasks/projects. Regularly exercises discretion and judgment in prioritizing requests and interpreting and adapting procedures, processes and techniques, and works under limited guidance due to previous experience/breadth and depth of knowledge of administrative processes and organizational knowledge.
Required Qualifications
High School Diploma
5 years' experience as a Desktop/End User Support Engineer
Experienced in researching and resolves technical problems of moderate complexity, typically escalated from first line support teams.
Experienced responding to escalated telephone, email and online requests for technical support
Experienced documenting, tracking, and monitoring the problem using applicable systems and tools. Understands department, segment, and organizational strategy and operating objectives, including their linkages to related areas.
Must be passionate about contributing to an organization focused on continuously improving consumer experiences
Level 1, 2, and 3 Helpdesk support
High speed internet
Preferred Qualifications
Bachelor's Degree in Computer Science
ABOUT EIGHT ELEVEN:
Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.