IT Technician at TekWissen ® in Addison, Texas

Job Description:

• As a Field Engineer 3, you will perform activities associated with installing, diagnosing, maintaining, and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations.
• This is a journeyman position for the typical desk side support technician.
• You will be directed by Help Desk, Service Desk, or script using standard methods, techniques, and tools.
• You will also apply personal knowledge to resolve product support issues that could not be addressed by service desk.
• Your assignments will range in complexity from troubleshooting and repair to more difficult device repair, including reloading and re-imaging of PCs/laptops, and installing and optimizing HW/SW networking products.

• Provides support for software, hardware and networking support for desktops, laptops, and servers.
• Provides maintenance and support on legacy products.
• Supports Core, server products.
• Performs disk replacement on enterprise storage products.
• Installs and maintains PCs and associated software, networks, servers, and peripherals.
• Supports network products from operational and maintenance perspectives.
• Performs installs, moves, adds and changes as required.
• Tests and certifies PCs, networks, servers, and client approved applications.
• Provides follow-up on problems or escalation.
• Maintains a high degree of professionalism in actions, demeanor, and dress.
• Ensures customer satisfaction throughout the service delivery transaction.
• Ensures client specific Service Level Agreements are met and incident and request tickets are updated accordingly within the ticketing system
• This role requires both WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting.

• Must have experience with Installing, diagnosing, maintaining and servicing computer-related products, including but not limited to desktop & laptop computers, printers, network devices, standard software, and low-end servers at customer sites, and/or depot locations
• Windows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting
• CUSTOMER SERVICE EXPERIENCE IS VERY IMPORTANT

• Communication Skills
• Mac OS
• Microsoft Windows
• WIndows 10/11 and Mac Ventura, Monterey or Sonoma operating system experience in a professional setting

• Customer Facing Service, Windows 10/11 skills, MAC skills