- 3-5 Years Experience providing hardware and software support in a professional setting
- Previous experience working in ServiceNow ticketing system or similar
- Proficient in backing users data, recovering data and reimaging users devices both remotely and at users desk.
- Able to work onsite at location M-F 8-5PST - Strong customer service skills
Nice to Have Skills & Experience
Prior experience supporting users at a Bank or financial institution
Job Description
An employer is hiring a Resident Technician to service their customers Users M-F 8AM-5PM PST onsite in Menlo Park CA. This is a professional banking setting with a high touch user community. Requires great customer service skills and ability to Configure, install, and test hardware components and report on the installation status.Relocate equipment to different sites within the same building, campus, or metropolitan area. Manage hardware and software service-related issues for end-users to prevent escalation, working in the ServiceNow Ticketing System. Providing cross-divisional troubleshooting by updating and maintaining tickets. Reimaging PCs and transferring end-user data utilizing the COSMIC utility. Installing and validating correct software versions on devices and confirm functionality. Utilize the WFDC Help Center utility to troubleshoot end-user machine functionality. Finally, document service events accurately in work orders and ticketing systems. This role will provide a weekly per diem of $5 to use for cell phone data usage.