A leading healthcare company in Palo Alto is looking for a Desktop Engineer to join their team! This is a great opportunity to grow within the IT space and be a part of an enterprise level company.
Desired Skills:
1-2 years of experience as a Desktop Support Engineer
Strong experience supporting Mac OS/Hardware
Experience supporting Windows products
Experience with O365
Experience scripting in Powershell for automation
Essential Duties and Responsibilities:
Develop, maintain, and deploy corporate Mac OS images and software packages to Mac laptop and desktop clients, ensuring enterprise readiness and security.
Administer Workspace One and create packages for applications deployment across the organization.
Serve as the primary escalation point for all Mac user-related issues, providing timely resolution and support.
Evaluate and test new Mac OS/Hardware and architect future solutions for deploying Mac configurations.
Test, install, and update the Windows/MacOS operating system, including proprietary applications, security patches, updates, and system security tools.
Design and build Windows images for Dell Laptops, manage Windows patching/security, and oversee automated imaging solutions for the laptop fleet.
Provide remote support to employees across the US, leveraging ITSM solutions such as Jira.
Understanding of Okta Identity Provider (IDP) and experience with identity and access management (IAM) solutions.
Knowledge of Office365 products and services, with hands-on experience in supporting Exchange Online, SharePoint Online, Teams, and OneDrive.
Compensation:
$30/hr to $40/hr.
Exact compensation may vary based on several factors, including skills, experience, and education.
Benefit packages for this role will start on the 31st day of employment and include medical, dental, and vision insurance, as well as HSA, FSA, and DCFSA account options, and 401k retirement account access with employer matching. Employees in this role are also entitled to paid sick leave and/or other paid time off as provided by applicable law.