This is a great opportunity to work with an established company, learn new technologies, and grow a successful career in IT!
Required:
Answering, evaluating, and prioritizing incoming calls, emails, and ticket requests from users experiencing problems with computer-related technologies.
Managing all employee logins, approvals, emails, and menu level accounts like a pro.
Actively communicating and interfacing with escalation teams to ensure all issues are resolved promptly, because downtime is not in our vocabulary.
Generating ideas to enhance and revolutionize the support we deliver, because we're not just here to meet expectations, we're here to exceed them.