Monitor, review and respond to Level I Technical Support
Update and maintain computer systems
Support policies and procedures related to network hardware and software
Computer imaging and decommissioning
Accurately track computer security cameras
Troubleshooting VoIP phone system
Printer maintenance and trouble shooting
Working with vendor software support
Network cabling installation and termination
New Hire IT Orientation and training
Escalate higher level IT tickets to appropriate personnel
Individual projects and research assigned by management
After hour support coverage
Additional duties as assigned
Qualifications
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Exceptional keyboarding and phone skills
Above average computer literacy
Demonstrate willingness, desire and ability to learn new skills
Strong written and verbal communication skills
Ability to interact will with different departments and a wide variety of personality types
Professional and competent approach to work environment
Well-developed organizational and multitasking skills
Ability to quickly adapt to change
Ability to manage time effectively and work independently
Education and/or Experience
Associate's degree from a college or university or two years related experience and/or training; or equivalent combination of education and experience
Familiarity with IT ticketing system or Help Desk
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Effectively communicate with employees and exhibit good customer services skills.