Help Desk Specialist
at Infotree Global Solutions
in
Sunnyvale,
California
Posted in Other 2 days ago.
Type: full-time
Job Description:
Responsibilities
- Serve as the first point of contact for customers seeking technical assistance
- Perform troubleshooting through diagnostic techniques and pertinent questions
- Determine the best solution based on the issue and details provided by customers
- Walk the customer through the problem-solving process
- Direct unresolved issues to the next level of support personnel
- Record events and problems and their resolution in logs
- Identify and suggest possible improvements on procedures
Requirements and skills
- Proven experience as a help desk technician
- Tech savvy with working knowledge of office automation products, databases and remote control
- Good understanding of computer systems, mobile devices and other tech products
- Ability to diagnose and resolve basic technical issues