ServiceNow, ITIL, ITSM, Business Process - required
Will require four days per week onsite in Burbank.
Six+ month W2 contract with rate up to 80/hour.
Must have 8 years' business systems analysis and project management, with at least 5 years in business architecture/business process management (BPM) in large enterprise companies
3+ years leading enterprise service management - ServiceNow experience is key
Should have ITIL and ITSM knowledge, and a Six Sigma certification would be preferred
Summary
Business Architects are generally responsible for translating business strategy, requirements, and desired outcomes into repeatable business processes that can be implemented using workflows on our supported platforms. They build collaborative relationships with our clients to understand their business processes and provide thought-leadership on digital transformation and business process management. They have a high-level view of the business and enterprise service management processes across the company and understand where processes interact or intersect.
They translate business requirements into user stories and outcomes for development, testing, and implementation. They demonstrate customer centricity and service orientation, by using business process management methodologies to guide stakeholders through process rationalization, product adoption, organizational change management, and digital transformation initiatives.
Responsibilities
Responsible for leading business architecture projects, providing the bridge between business strategy and process execution on the platform
Analyze and provide holistic business views of capabilities, end-to-end value delivery, organizational structure and their relationships to business strategies, policies, products and stakeholders
Partner with functional and technical teams across the enterprise to define, design and deliver robust integrated solutions that deliver business outcomes and align with industry best practices
Ownership of multiple complex process areas or business functions
Accountable for project team delivery and project schedules
Ensure the business architecture roadmap aligns with our strategic priorities, product roadmap, and program backlogs
Collaborate with business and end-user communities to understand business process and elicit, define, and document requirements
Define the priorities of agile team, managing the team backlog, and prioritizing the user stories, defects, and enablers
Plan and lead projects using Business Process Management and Lean Six Sigma methodologies, including value-stream mapping and DMAIC
Partner with engineering to develop test strategy and write test cases across the agile testing matrix (Unit, Functional, System, and Non-Functional) to ensure coverage of applicable business processes and system functions
Collaborate with engineering resources to execute tests, analyze results, and resolve defects
Collaborate with business partners on implementation, including training, change management, and communications
Leverage knowledge of the requirements and past project delivery experience to help identify risks and prioritize tasks
Manage the full lifecycle of assigned projects
Manage project and departmental budgets and provide monthly forecasts
Serve as an escalation point for difficult problems and complex inquiries
Act as a peer group leader to coach and train staff on business analysis, business architecture, standards and processes
Basic Qualifications
At least 8 years of experience managing multiple complex projects for large, multi-national corporation with multiple business units
At least 5 years of experience leading business architecture, business process management (BPM), or business analysis functions within a large enterprise
At least 3 years of experience participating workflow, process, or development projects
At least 3 years of experience with enterprise service management, workflow, or business process automation tools (ServiceNow, Salesforce or Appian preferred)
Certification in Lean Six Sigma methodologies preferred
Strong technology background and applicable technology skills
Knowledge of ITIL v3 or later and ITSM best practices
Experience as a product owner, driving the outcomes for multiple products or complex features
Strong communication, writing, and executive presentation skills
Able to translate complex ideas into understandable strategies, requirements, value statements, and business outcomes
Preferred Qualifications
Thinks Strategically -
Stays current on business trends and technological advances
Uses knowledge of the company's products and services to meet customer needs and financial targets
Identifies key business opportunities and challenges
Examines issues from a broad perspective, considering impact beyond immediate scope
Makes sound business decisions that balance competing priorities
Able to see the "forest" as well as the individual "trees" - can articulate how specific situations relate to strategy or big picture problems
Builds Relationships -
Acts as the voice of the customer by understanding their business strategies and aligning business needs with the product strategy and roadmap
Interacts well with people who have different backgrounds and work styles
Resolves conflicts effectively
Service mindset with ability to facilitate "win-win" solutions, but not afraid to say "no"
Manages the diverse needs of stakeholders
Engages colleagues across the organization to optimize performance
Manages strategic partnerships and executive-level relationships across a large enterprise and within the related industry
Communicates Effectively -
Conveys relevant information in a candid and timely manner
Listens an asks questions to ensure understanding
Tailors messages appropriately to the audience
Effectively persuades others to support ideas and plans
Provides the appropriate rational and content to drive commitment
Drives Results -
Keeps commitments
Uses technology to facilitate better results
Analyzes problems and takes action to resolve
Achieves high levels of customer satisfaction
Is metrics and data driven
Holds self and others accountable to high standards
Manages projects and resources to produce desired outcomes
Develops appropriate metrics to assess business performance
Plans, organizes and delegates effectively, to ensure focus on strategic activities
Inspires Creativity and Innovation
Conceives creative ideas to solve problems or meet objectives
Demonstrates a positive attitude with contagious enthusiasm
Challenges the status quo
Transfers ideas and success across boundaries
Facilitates the exchange of ideas and creation of new ones
Takes risks and manages them intelligently
Proactively looks for new opportunities
Develops a vision for the future and creates enduring excitement about what is possible
Champions Change -
Remains productive despite uncertainly
Demonstrates flexibility in response to changes
Supports new initiatives
Coaches others through change
Builds Teams -
Supports productivity and morale of the team
Strengthens others through mentoring and feedback
Recognizes and rewards the achievements of others
Broadly shares both accountability and responsibility
Creates "constructive discomfort" - encouraging performance beyond what others believe they are capable of realizing
Exhibits Professional Excellence -
Treats others with respect
Earns the trust of colleagues, partners and customers
Maintains composure under pressure
Strives for self-improvement
Learns from personal and organizational experiences
Shows consistency in words and actions
Sets a good example for others
Education
BA/BS degree or equivalent experience
Compensation:
The estimated pay range for this position is USD $75.00/hr - $81.00/hr and is an Exempt role.
Exact compensation and offers of employment are dependent on circumstances of each case and will be determined based on job-related knowledge, skills, experience, licenses or certifications, and location.
Benefits:
We offer comprehensive benefit options which vary depending on role, location, and employment type.