Title: Manufacturing and Labs Workstation Engineer
Work Location: Danvers, MA 01923
Job Type: Contract
Work Type: Onsite
Duration: 5 Months
Pay Rate: $50-$50/hr.
Overview:
TekWissen Group is a workforce management provider throughout the USA and many other countries in the world. Our client is an American multinational information technology services and consulting company and is a leading provider of information technology, consulting, and business process outsourcing services, dedicated helping the world's leading companies build stronger businesses.
Strong knowledge of Windows infrastructure technology Support, Knowledge in scripting skills - PowerShell, AutoIT, Experience in software and security deployments using SCCM/MECM & Landscape
Role description:
Provides complex technical support, planning and coordination for the distributed Windows computer environment, including desktop, software, and hardware issues.
Performs diagnosing of installations and resolution of desktop computer, operating system, instrument connections, application software and hardware technologies and associated problems for a Life Sciences company working in a regulated GxP environment.
Tasked with gathering the required information to create, schedule and deploy application packages, and OS Images via SCCM and MDT on a large GLOBAL scale
Essential Responsibilities
Proactively support Windows infrastructure technology to maintain 24x7 uptime
Maintain best practices on managing systems and services across all environments
Fault finding, analysis and logging information for reporting of performance
Manage, coordinate, and implement software upgrades, patches, hot fixes on workstations
Create and modify scripts or applications to perform tasks
Provide input on ways to improve the stability, security, efficiency, and scalability of the environment
Responsible for Software and security deployments using SCCM/MECM & Landscape.
Identifies and implements ways to strengthen, streamline and automate configuration and deployment processes for imaging workstations and updating Operating Systems via SCCM/MECM and other tools.
Ability to write technical instructions for complex setups in an easy-to-understand manner
Strong scripting skills - PowerShell, AutoIT; specific to system and application configuration
Provides guidance to less experienced personal on hardware and software to ensure compliance with established standards, policies, and configuration guidelines.
Essential Performance Criteria
Fluent in technical English both spoken and written.
Communication - Frequency, timeliness, and clarity - responsive, thorough, and appropriate in number and duration given the assignment, project, or client's needs.
Direct and to the point, avoiding "wordiness"
Professionalism - courteous and tactful in all interactions, utilizing common sense, integrity, and good judgment.
Judgment - Willingness to do "what's right" even in the face of aversion, question, or differing opinions. Know when to keep comments to yourself.
Attitude - confident, friendly, helpful, sincere, and positive.
Respect - listening skills are appropriately used. Praise and reward other's successes and accomplishments.
Courage - confront difficult situations promptly that affect our team, leadership, or customers, and do so in a positive, non-threatening way.
Responsibility - appropriately research issues and make timely decisions. Take ownership even if a wrong decision is made. Thrive on risk but minimize to an adequate level. Don't become paralyzed by analysis. Be fiscally responsible.
Innovation - think strategically and beyond the bounds of what is already being done
Time Management - manage time appropriately to meet deadlines and commitments.
Output - produce work assignments safely, quickly, and efficiently and with a high degree of accuracy; all requiring limited supervision.
Flexibility - anticipate changes in work assignments, allowing for unknown factors or influences. Manage stress appropriately.
Initiative - seek out learning opportunities; continuously increasing technical and professional skills
Willing to shift working hours to Europe time zone during specific projects.
Required Qualifications/skills
Fluent in English both verbal and written.
Intermediate knowledge of ITIL v3 or later and ITSM best practices.
Expert knowledge of Microsoft Windows operating systems.
Expert knowledge and experience on Group Policy Objects (GPO's), Active Directory security and compliancy configurations.
Solid knowledge of protocols such as DNS, HTTP, LDAP, SMTP and SNMP.
Strong problem solving and communication skills.
Intermediate knowledge and understanding of LAN environments.
Intermediate knowledge of communication protocols.
Basic knowledge of risk-based security configuration.
Creative and advanced problem-solving skills that lead to effective solutions to complex and varied problems.
A demonstrated ability to encourage and model positive cross-team partnerships.
Advanced ability to perform complex troubleshooting and analysis of PC hardware, PC operating systems.
Understands the importance of good documentation practices
Preferred Qualifications
College degree in Business or Computer Science or equivalent applied experience.
Experience in a regulated GMP environment.
5+ years of progressive experience in skills listed above.