The Quality Manager is responsible for managing the Quality Management System and Quality efforts including customer satisfaction, continuous improvement, and waste reduction at the site.
JOB DUTIES & ESSENTIAL FUNCTIONS:
Directs activities and resources to maintain third party registration to IATF standards, which includes being a member of the management review team and overseeing the system along with document and data control.
Ensures all required audits within the facility are performed to meet required results.
Reviews company processes, procedures, and capabilities to sustain the most cost-effective and efficient methods for meeting quality requirements throughout the business and makes recommendations for improvement as required.
Acts as leader in improving auditing plans and systems including adherence to auditing schedules and maintaining of standards.
Evaluates current state of the Quality Management System and identifies gaps based on customer needs and further need to eliminate waste. Identifies initiatives/improvement activities to close gaps.
Ensures that Customer-related procedures are being followed and that Operations Leadership are taking correct action.
Communicates with customers on any complaints, questions, or concerns; completes required documentation for customers. Ensures corrective actions are taken.
Tracks external customer Quality issues, e.g. concerns, rejections, PPM, and 8D problem solving. Summarizes information and communicates with Leadership.
Summarizes Customer Service Scorecards and communicates results regularly.
Ensures the facility meets all requirements for Customer Service performance awards.
Develops long-term strategy to improve customer Scorecards. Creates execution plans and supports the facility in implementation.
Aids Operations Leadership in receiving Customer Approval for Process or Product Changes.
Works with Engineering to develop project launch strategy, capital needs, program timing in support of all APQP, PPAP, MSA and IATF16949 requirements.
Assists in daily review of production quality performance and scrap costs following Pareto thinking with activities linked to correct root cause problems.
Leads site in pursuit of zero defects
Job Requirements:
Requires a BS degree and a minimum of five years related experience in automotive manufacturing from a tier supplier (preferred) and with supervision of staff in the quality area.
Strong process and problem-solving tools- Six Sigma, RedX, SPC, APIX
Great computer, documentation, communication and organizational skills.
Must have strong attention to detail
The ability to work in and lead cross-functional teams.
Critical and analytical thinking, excellent problem-solving skills.
Strong planning and organizing skills in a fast-paced environment.