This role drives delivery of product roadmap to ensure provision of world-class products and services, ensuring business results of revenue growth, profitability, employee growth and retention, and client satisfaction. Enhance user experience and efficiency by developing ability to rapidly deliver enhancements and assess and deploy new solutions and services. Evaluates and resolves barriers related to business and technical feasibility, ensures design optimization, and supports troubleshooting of production issues. Develops and maintains a solid knowledge of the needs of customers, clients, competitors and the industry. Identifies potential new product opportunities, develops business cases and analyzes feasibility. Works cross-functionally across the enterprise to ensure alignment in design, technology, product development, and vendor strategy.
Bright Horizons is a leading education and care company, trusted by families and employers around the world for high-quality child care and early education, back-up care, and workplace education. We partner with some of the world's best companies to provide services that help employees perform their best and support families to thrive both personally and professionally.
What you will be doing:
Take a leadership role in defining the product vision and strategy
Identify opportunities to improve or enhance the product - primarily focusing on opportunities that create strategic advantage (ie. improved customer/user experience and increased revenue).
Prioritize requirements based on market needs to develop a robust product backlog in support of overall product roadmap.
Maintain and communicate the product roadmap, including scheduled enhancements, status, new opportunities, changes in priority, etc. to all stakeholders.
Conduct financial analysis and develop business cases as needed.
Work with QA, Development, PMO, Implementation, Training, Support and Marketing to execute release activities.
Acquire a deep understanding of the business and industry and keep abreast of competitive offerings
Develop and execute effective approaches for gathering feedback, product and market research.
Provide support and coaching to Product Managers to ensure that product solutions are meeting end user and business requirements, to ensure that work is prepared for collaborative teams in a complete and timely manner and to ensure that product management tools and processes are effectively implemented and managed.
Ensure that critical information and updates are shared with team of Product Managers.
Evaluate effectiveness and return of enhancements after launch based on established SLAs and success measures and propose adjustments as needed.
Collaborate across lines of business to maximize enhancements for all products
This position is responsible for playing an active role in the further development of Bright Horizons products/services. This role is required and authorized to make autonomous business decisions but will consult with leadership as needed. The role will have direct input and responsibility into budgets for associated projects. The Director of Product Management will lead a team of one or more individuals. ?
What we hope you will bring to this role:
Bachelor's Degree is required.
5 years Product Management experience
5 years leadership experience
Additional Job Requirements
Goal-oriented, must be able to demonstrate success meeting and exceeding business objectives.
Strong analytical and problem-solving skills, ability to use data to spot and address risks and opportunities.
Direct management experience of three person or larger teams required
Knowledge and practical experience of product development life cycle and agile development methodology is required
Knowledge and practical experience of mobile product development, including iOS and Android preferred
Ability to align key stakeholders toward a common goal, drive results and facilitate change
Experience negotiating with vendors and ability to manage external relationships
Self-starter with ability to drive decisions and lead projects from start to finish
Exceptional decision-making, prioritization, and time management skills.
Strong written and verbal communication skills.
Ability to build and maintain business relationships across all organizational levels, i.e. peers, vendors, clients
Adaptability to work in a fast-paced and constantly changing environment.