Coordinate activities to support internal and external parts sales, transfers, inventory control, warehousing, shipping and receiving, order processing and other parts department functions. Responsible for clerical duties, maintaining departmental reports, and communicating with internal and external customers in a professional manner.
Responsibilities:
Develop and maintain good working relationships with both the dealer network and manufacturers, utilizing conflict resolution and problem-solving skills to resolve issues
Maintain and review parts business practices and procedures, ensuring effective communication and flow with the dealers and manufacturers
Work with manufacturers to order, ship and maintain parts inventory levels
Assist dealer network with parts look up, orders, and stocking levels
Maintain accurate inventory in the computer
Reconcile vendor invoices with packing slips to process through purchase order system
Dealer purchase orders: receive, process, communicate, ship and invoice
Confirm open and closed purchase orders and transfers daily
Inquire on status of emergency and open orders daily
Process customer returns, warranty returns, and warranty credits
Receive, stock and ship parts to keep the warehouse orderly and clean
Recommend and implement measures to enhance customer service and elevate performance of Parts Department
Assist in answering phones for sales, parts and service
Other duties as requested by management
Education/Experience/Skill:
High School diploma or GED
2-5 years related experience, preferably in the parts/service area
Proficient computer skills to include Microsoft Office
Excellent written, oral communication and interpersonal skills
General knowledge of maintenance repair, parts department and sales