Housing Manager at BestCare Treatment Services, Inc in Bend, Oregon

Job Description:

JOB SUMMARY: Under the supervision of the Program Supervisor/Manager, the Housing Manager is a live-in manager for the assigned female housing unit who provides oversight and support to the residents who have short-term housing in the other units. Responsibilities in this role include working closely with the Program treatment team and attending team meetings, providing orientation and support to new residents, ensuring residents are accountable for adhering to the rules and terms of their agreements, providing nightly curfew checks, immediately reporting any suspicion of substance use, possible relapse, or criminal activity to the Program Lead, providing on-site drug testing when needed, ensuring that the living units are kept clean and sanitary, and other related functions.



ESSENTIAL FUNCTIONS:

Maintains own recovery from substances and serves as a role model and resource for residents;
Assists with orientation to new clients on their housing units, emergency procedures, rules, and resources, etc.;
Assigns weekly chores to all clients/ completes chore checks/ holds residents accountable when chores are not completed;
Assists in making sure all housing units are kept clean and reports needed repairs to supervisor as issues occur;
Reports suspicion of substance use, possible relapse, misuse of prescribed medications, or criminal activity to Program Lead or Supervisor immediately;
Notifies supervisor should a situation occur that may require on-site drug testing and breathalyzers, and may be needed to serve as a witness for testing;
Packs belongings of clients and stores in approved, secured location for those who exit housing abruptly, and cleans the living area for new clients including:
Making bed/washing bedding
Cleaning/sanitizing living area of the unit, sweeping/mopping
Provides nightly Curfew Checks;
Attends weekly house meeting;
Maintains End of Shift report nightly with notes of client interactions/needs as required and emails to the Program Team;
Maintains timesheet of hours worked for supervisor approval each pay period;
Is on call if an emergency arises to notify Program Lead, and in true emergencies call 911;
Occasionally may need to provide transportation for residents for non-emergency needs in the BestCare company vehicle, only;
Other related duties as assigned.

ORGANIZATIONAL RESPONSIBILITIES:

Performs work in alignment with the BestCare's mission, vision, values;
Supports the organization's commitment to diversity, equity, and inclusion by fostering a culture of open-mindedness, cultural awareness, compassion, and respect for all individuals;
Strives to meet Program/Department goals and supports the organization's strategic goals;
Adheres to the organization's Code of Conduct, Business Ethics, Employee Handbook, and all other relevant policies, procedures, and other compliance needs;
Understands and maintains professionalism and confidentiality per HIPAA, 42 CFR, and Oregon Statutes;
Attends required program/staff meetings and completes assigned training timely and satisfactorily;
Ensures that any required certifications and/or licenses are kept current and renewed timely;
Works independently as well as participates as a positive, collaborative team member.
Performs other organizational duties as needed;

QUALIFICATIONS:

EDUCATION AND/OR EXPERIENCE REQUIREMENTS:

High School Diploma (or equivalent)
For individuals in recovery from substance-use disorder, must have maintained continuous recovery for the previous two years at the time of hire

LICENSES AND CERTIFICATIONS:

CRM certification or ability/commitment to obtain within 6 months
BLS and First Aid certification
Safety Services Provided (certified through CPS)
Must maintain a valid Oregon Driver License or ability to obtain one upon hire, and be insurable under the organization's auto liability coverage policy (minimum 21 years of age and with no Type A violations in the past 3 years, or three (3) or more Type B violations)

PREFERRED:

Bi-lingual in English/Spanish a plus

REQUIRED COMPETENCIES: Must have demonstrated competency or ability to attain competency for each of the following within a reasonable period:

Maintains own recovery from substances;
Proficiency in MS Office 365 (Word, Excel, Outlook), EHR platform, databases, virtual meeting platforms, internet, and ability to learn new or updated software;
Is or becomes knowledgeable on Suicide Prevention and QPR, Conflict Resolution and De-escalation, Harm-Reduction approach
Strong interpersonal and customer service skills;
Strong communication skills (oral and written);
Strong organizational skills and attention to detail, accuracy, and follow-through;
Excellent time management skills with a proven ability to meet deadlines;
Critical thinking skills;
Ability to maintain strict confidence as required by HIPAA, 42 CFR, and Oregon Statutes;
Ability to build and maintain positive relationships;
Ability to function well and use good judgment in a high-paced and at times stressful environment;
Ability to manage conflict resolution and anger/fear/hostility/violence of others appropriately and effectively;
Ability to work effectively and respectfully in a diverse, multi-cultural environment;
Ability to work independently as well as participating as a positive, collaborative team member.

TOOLS AND EQUIPMENT USED: Standard office equipment including computer/laptop, telephone/cell phone.


WORK ENVIRONMENT/PHYSICAL DEMANDS: The work environment is respectful, multi-cultural and inclusive, and the characteristics described above are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The position requires the employee to dress in a manner that meets the standards for professional attire at Best Care or per department-or job-specific requirements (See Dress Code Policy in Employee Handbook). Other working conditions/demands include:

Primarily indoors (95%)
Must wear required Personal Protective Equipment (PPE)
Must wear attire as prescribed for staff working in Medical Services
Frequently sits at a desk, stands, walks, bends/stoops, reaches above/below shoulders, uses arms, wrists, hands, and grasps/squeezes
Occasionally twists, crouches/squats
Must be able to perform repetitive tasks/motions, have good manual dexterity
Must be able to lift/carry up to 20 lbs. frequently and push/pull 21-75 pounds occasionally
Must be able to hear alarms/telephone/audio/normal speaking voice
Must have clarity of vision: Near (<20"); Mid (>20" to < 20'); Far (> 20')
Must be able to drive motor vehicle to perform job
May be exposed to communicable disease