Job Description:
Support Engineer
US-WA-Redmond
Job ID: 2024-9685
Type: Regular Full Time
# of Openings: 2
Category: BCI
Redmond, WA
Overview
WHO WE ARE:
Beyondsoft Consulting, Inc. is a leading technical solutions and consulting partner. We combine emerging technologies and proven methodologies to tailor elegant solutions that solve complex challenges and empower our customers to accelerate their business goals. For the past 25+ years we have been providing a broad range of high-quality IT services, including staff augmentation, business process outsourcing, custom software solutions, test automation, digital enablement, and other software engineering and digital transformation services.
WHAT WE’RE ABOUT:
We believe that collaboration, transparency, and accountability are the values that guide our business, our delivery, and our brand. Everyone has something to bring to the table, and we believe in working together with our peers and clients to leverage the best of one another in everything we do. When we proactively collaborate, business decisions become easier, innovation is greater, and outcomes are better.
Our ability to achieve our mission and live out our values depends upon a diverse, equitable, and inclusive culture. So, we strive to foster a workplace where people have the respect, support, and voice they deserve, where innovative ideas flourish, and where people can unleash their brilliance. For more information regarding DEI at Beyondsoft, please go to https://www.beyondsoft.com/diversity/.
POSITION SUMMARY:
Our Redmond-based client is looking for a Support Engineer for a hybrid based position in Las Colinas, Redmond, or Charlotte (2-3 days onsite) Only US citizens
Responsibilities
- Logical and Critical thinking skills.
- Deep technical and troubleshooting skills.
- Communicate efficiently both written and verbally with a wide variety of customers.
- Experience working in a team environment, managing a diverse workload.
- Manage all customer communication with the appropriate level of etiquette, timeliness, and professionalism, whilst working towards achieving the KPI targets.
- Participate in case triage meetings to share knowledge with other engineers and develop efficient customer solutions. Consistently share best practices with team members and help create a knowledge base article to solve/workaround that issue.
Qualifications
- Minimum 3 years' experience interacting with customers/end-users in any of the following: customer support, product support, technical support, end-user support, IT Admin support, Consulting, product development, network operations, software engineering, or I.T. consulting.
- Must have a minimum 3 years’ experience in handling data pipelines (Azure Synapse/ ADF preferred).
- Must have minimum 3 years’ experience on database (SQL DB(on prem)/ Azure SQL/ Power BI/ Blob storage/ Databricks/ SAP(HANA/ECC)).
- Should have basic concept of Data governance.
- Should have basic concept of Data catalog.
- Should have Knowledge on Data lineage.
- Proficient with virtual networks, DNS zones, Azure private links.
- Expertise and experience with Postman and REST API.
- Create or update business metadata/ asset attribute.
- Listing assets.
- Experience in PowerShell.
- Provisioning account/ service principles
- Acquiring bearer tokens
- Basic concept on workflows
- Knowledge on Azure Key Vault, Service principle, Azure VM, Azure policies.
WHAT WE HAVE TO OFFER:
Because we know how important our people are to the success of our clients, it’s a priority to make sure we stay committed to our employees and making Beyondsoft a great place to work. We take pride in offering competitive compensation and benefits along with a company culture that embodies continuous learning, growth, and training with a dedicated focus on employee satisfaction and work/life balance.
- A competitive pay range of $30/hr- $34/hr (depending on experience).
- 15 days per year of Paid Time Off (PTO).
- 9 paid holidays per year (which includes 1 personal floating holiday).
- 401(k) retirement plan with company match.
- Eligible employees (and their families) are offered the following company-sponsored benefits: Medical, dental, and vision insurance, health savings account (HSA), short-term and long-term disability, employee assistance plan (EAP), and basic life and AD&D insurance.
- Eligible employees (and their families) are offered the following voluntary employee-funded benefits: Health care flexible spending account, dependent care flexible spending account, commuter benefits, voluntary accident & critical injury coverage, voluntary long-term care coverage, and voluntary life and AD&D insurance.
Beyondsoft provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type with regards to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, and the full employee lifecycle up through and including termination.
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