Analyst - CCS Business Support at Avangrid in binghamton, New York

Job Description:

The base salary range for this position is dependent upon experience and location, ranging from $30.27- $37.84.


Work Type:Office
Location:Kikwood NY



Job Summary

The Analyst CCS Business Support position reports to the Manager of Device and Retail in the Customer Service Center of Excellence. The position is focused on New York support working closely with Principal and Lead Analysts.
The primary responsibilities of the Analyst - CCS Business Support are to provide:


1. First level of SAP CCS support to all functional business units within New York.


2. Project support for New York regulatory and/or Avangrid Networks objectives.
• This requires working with functional groups to understand and define business requirements, identifying a solution and assisting in the implementation of the solution in SAP CCS and related interfaces within Device and Retail.
• This position also requires working well with end users, process owners, IT support groups, and external vendors.



Key Responsibilities:

•Day-to-day CCS production support for Customer Service business units. Effectively identify, communicate, prioritize, document, and resolve SAP CCS and/or related interface production issues between business, IT, and/or vendors.
•Support analysis, solution determination, testing, and implementation of Avangrid Networks application fixes and/or changes to minimize rework and production issues.
•Project support with business units, IT, Center of Excellence Teams and/or external vendors to understand, define business requirements and implement regulatory and/or Avangrid Networks in line with CCS system and/or related interfaces. Including analysis, project schedule, requirements/design documentation, test plans, testing, test result documentation, implementation, and post implementation support.
•Effectively prioritize and resolve project issues between business, IT, and/or vendors.
•Create, maintain, and promote standard documentation (i.e. requirements, test cases, procedures, instructions, reference materials, training materials, etc.)
•Analyze, develop, and/or execute manual and automatic reports to achieve business unit solutions.


Required Qualifications:


Bachelor's degree preferred. Associate's degree with a minimum of 3 years relevant experience or High School/GED with a minimum of 5 years relevant experience required.



Preferred Qualifications:



•Strong verbal and written communication skills.
•Self-Motivated.
•Ability to manage multiple concurrent assignments.
•Strong detailed orientation and planning skills.
•Strong interpersonal skills.
•Demonstrated analytical skill.



Competencies:

•Growth & Continuous Improvement
•Initiative & Change
•Focused on Results
•Customer Centric
•Communication
•Collaboration
•Leadership


#Office



Mobility Information



Please note that any applicant who is not a citizen of the country of the vacancy will be subject to compliance with the applicable immigration requirements to legally work in that country


AVANGRID's employment practices and policies are geared to hiring a diverse workforce and sustaining an inclusive culture. At AVANGRID we provide fair and equal employment and advancement opportunities for all employees and candidates regardless of race, color, religion, national origin, gender, sexual orientation, age, marital status, disability, protected veteran status or any other status protected by federal, state, or local law.
If you are an individual with a disability or a disabled veteran who is unable to use our online tool to search for or to apply for jobs, you may request a reasonable accommodation by contacting our People and Organization department at careers@avangrid.com



Job Posting End Date:

August-1-2024