Senior Client Success Manager at Lytx, Inc. in San Diego, California

Job Description:

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We are committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

Senior Client Success Manager
Remote - USA | Office - San Diego, CA

Full time
R-3424

Why Lytx:

At Lytx, we are passionate about our work and encouraged to help make our roadways safer. As the Senior Client Success Manager (CSM), you'll serve as the main point of contact for Lytx clients throughout the client lifecycle, from deployment through renewal. You'll run a diverse portfolio of client accounts and partner with each client to understand their business and safety objectives. Thereafter, you'll be responsible for crafting an outstanding program solution that best meets our client needs. The Sr. CSM will educate the client on best practices, as well as focus on user adoption. Most importantly you'll have the opportunity to play a significant role in ensuring our clients are happy and stay a long-term partner who implements our products across their entire fleet!

You'll get to:

• Develop and implement a customized Program Management Plan to meet Clients’ safety program objectives

• Build positive relationships resulting in high levels of client engagement with assigned accounts

• Design and configure the platform to meet the unique needs of the client and ensure it helps to solve their problems

• Act as a subject matter expert and consult on topics including change management, communication strategy, risk management, mentor techniques and more

• Partner with cross-functional teams to ensure smooth execution of installations, training and customer support

• Present data analytics highlighting program performance and financial metrics to executive level clients

• Partner with Key Account Team on expansion opportunities and renewal efforts

• Assist in managing or leading special projects as needed

• Perform other duties as assigned

What you'll need:

• 5 - 7 years’ experience in a client success management role within a fast-paced, commercial products or SaaS environment

• Strong customer focus and problem resolution skills

• Ability to effectively present key performance metrics to executive level clients

• Strong technical acumen; ability to learn technical products quickly and work effectively with both technical and non-technical teams.

• Demonstrated success managing complex projects

• Experience with managed services, trucking, and fleet industry is highly preferred

• Eventual ability to travel 10 - 15%

Benefits:

• Medical, dental and vision insurance
• Health Savings Account
• Flexible Spending Accounts
• Telehealth
• 401(k) and 401(k) match
• Life and AD&D insurance
• Short-Term and Long-Term Disability
• FTO or PTO
• Employee Well-Being program
• 11 paid holidays plus 1 inclusive holiday per year
• Volunteer Time Off
• Employee Referral program
• Education Reimbursement Program
• Employee Recognition and Appreciation program
• Additional perk and voluntary benefit programs

Salary is based on a number of factors including market location and may vary depending on job-related knowledge, skills, and experience. This position is also eligible for an incentive compensation plan. The expected hiring salary for this position is:

$89,750.00 - $113,250.00

Innovation Lives Here

You go all in no matter what you do, and so do we. At Lytx, we’re powered by cutting-edge technology and Happy People. You want your work to make a positive impact in the world, and that’s what we do. Join our diverse team of hungry, humble and capable people united to make a difference.

Together, we help save lives on our roadways.

Find out how good it feels to be a part of an inclusive, collaborative team. We’re committed to delivering an environment where everyone feels valued, included and supported to do their best work and share their voices.

Lytx, Inc. is proud to be an equal opportunity/affirmative action employer and maintains a drug-free workplace. We’re committed to attracting, retaining and maximizing the performance of a diverse and inclusive workforce. EOE/M/F/Disabled/Vet.

About Us

Lytx® is a leading provider of video telematics, analytics, safety and productivity solutions for commercial and public sector fleets. Our unrivaled Driver Safety Program, powered by our best-in-class DriveCam® Event Recorder, is proven to help save lives and reduce risk. We harness the power of video to help clients see what happened in the past, manage their operations more efficiently in the present and improve driver behavior to change the future. Our customizable services and programs span driver safety, risk detection, fleet tracking, compliance and fuel management. Using the world’s largest driving database of its kind, along with proprietary machine vision and artificial intelligence technology, we help protect and connect thousands of fleets and more than one million drivers worldwide. For more information, visit www.lytx.com, @lytx on Twitter, LinkedIn, our Facebook page or YouTube channel.

Privacy Notice: If you are a California resident: We collect, use, disclose, and retain personal information in accordance with our Privacy Policy. Lytx does not sell or share (as defined in the California Consumer Privacy Act of 2018, as amended) your personal information.

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