Derm Tech at Billings Clinic in Billings, Montana

Job Description:

Under general supervision, assists in the delivery of patient care/treatment within the Dermatology department. Works collaboratively with the Physician, Non-Physician Provider, and other departmental personnel to meet the physical, psychosocial, educational, and spiritual needs of the patient and family.


Essential Job Functions


•Supports and models behaviors consistent with Billings Clinic's mission, vision, values, code of business conduct and service expectations. Meets all mandatory organizational and departmental requirements. Maintains competency in all organizational, departmental and outside agency standards as it relates to the environment, employee, patient safety or job performance.
•Prepares room, equipment and supplies as dictated by a particular examination, patient's needs, and Billings Clinic exam and procedure room cleaning guidelines.
•Assists with scheduling appointments, diagnostic tests, treatments, procedures, and surgery.
•Screens incoming telephone calls for appropriate referrals to nurse, physician and/or non-physician provider.
•Orders and maintains clinical and office supplies and equipment as directed.
•Maintains patient records and other information. Adheres to confidentiality requirements.
•Attends required meetings and participates in committees as requested.
•Receives and prepares patient for examination and treatment as directed. Obtains and records history and vital signs.
•Assist in preparing for procedures and exams. Charts and documents in medical record. Collects laboratory specimens as needed.
•Cleans and disinfects equipment per Billings Clinic sterile processing guidelines.
•Provides instruction to patients as directed by physician, non-physician provider or documented in policies and procedures.
•Performs all other duties as assigned or as needed to meet the needs of the department/organization.
•Proficient in basic patient care and treatment, planning and evaluating according to job description.
•Competent to perform routine, non-complex aspects of patient care, treatments and procedures
•Safe pharmaceutical handling requirements and guidelines
•Application of personal protective equipment (PPE) for patient and staff safety
•Computer applications
•Analytical skills necessary to understand a variety of basic and/or routine problem scenarios associated with patient care
•Practices according to job description, guidelines and physician judgment
•Work is performed under supervision of a physician
•Assumes responsibility for follow-up, and coordinates appropriately with the physician and/or non-physician provider
•Expected to prioritize all aspects of job performance
•Demonstrates personal accountability in all facets of role responsibilities
•Interpersonal skills which enable the incumbent to appropriately respond to a variety of patient/family requests and inquiries, to respond to inquiries from physicians, nursing staff and other health care providers, and to check for understanding, allay apprehension and enlist cooperation of the patient
•Ability to utilize and apply PSE skills
•Communication with patient on expectations, e.g. being late for scheduled appointment, wait times
•Able to assist with patient service assistance needs as necessary and provide service recovery, e.g. coffee cards, lunch, gas cards
•Work with leadership on service recovery as needed
•Medical Terminology (available through LMS)
•Adheres to patient safety goals and standards
•Participates in Process Improvement or Risk related activities within the department
֩•Participates in the financial viability of Billings Clinic by ensuring appropriate utilization of supplies and equipment and maximizing the flow of patients to maximize effective utilization of the physician's/non-physician provider's time
•Basic laboratory specimen handling and processing
•Performs minor procedures to include but not limited to stitch and staple removal, application of dressings, etc.
•Prepares medications per physician orders and guidelines.
•Required to assist in onboarding and job training for medical assistants.