Looking for that next step in your career? Join our team and take your IT skills to the next level.
R.M. Chin & Associates, Inc. (R.M. Chin) is seeking a highly motivated, self-driven, detail-oriented individual, with experience in IT Desktop Support and Systems Administration to serve in a lead capacity within a team environment. Individuals should have experience with the following:
Network Support
Security Support
Help Desk Support
Software Support
Hardware Support
Candidate must demonstrate a willingness to acquire new responsibilities and skills, and work in a team environment. This position services employees remotely as well as multi-site environments. This is an onsite position.
Qualification Requirements: Candidates should have excellent verbal communication, organization, and documentation skills. A high level of customer service and support attitude and demeanor is required.
Experience in the industry of Engineering, Project Management, Construction Management, a plus.
Education: Bachelor's degree in Information Technology (security, network administration, or software) or comparable degree is preferred.
Required Work Experience: 3 - 5 years of experience
Preferred Certifications: Microsoft Certified Solutions Associate, Microsoft Certified Systems Expert, VMware Certified Associate - DCV
Detailed Responsibilities include, but are not limited to:
Security Support
Establish new user computer accounts and access credentials and reestablish revoked accounts
Investigates and follow up on security incidents including performing security scans to identify and resolve issues of malware infections
Perform or ensure that security patching is performed on all computer equipment
Network Support
Monitor network activity to ensure that all systems and services are available and running as required
Analyze and resolve network performance issues
Ensure that file and system backups are performed as scheduled and validate that they can be used in recovery procedures
Hardware Support
Oversee and assist with the install of desktops, portable computers, tablets, smart phones, and peripheral components including monitors, printers, scanners, video projectors, and label writers
Analyze and resolve computer hardware problems as reported by end users
Oversee the periodic inventory of computer equipment to maintain proper control of IT assets
Responsible for the setup, maintenance, and troubleshooting of various servers and backup systems
Software Support
Oversee and assist with the install of desktop computer application software, configure home directories, email accounts (GBA) and other support according to all established procedures
Install and optimize operating system and upgrades
Analyze and resolve software problems as reported by end users
Assist with the verification that all installed software is supported by current vendor licenses
Ensure that appropriate software patches are installed on a timely basis for both end user and server operating systems
Help Desk Support
Assign and respond to HelpDesk tickets service requests, incidents, and issues
Set up new hire laptops to get ready for deployment and use
Effectively troubleshoot, as needed Performing routine desktop support for all staff
Setting up new users and disabling access as assignments end
Working to migrate all data to server environment
Providing Admin access and control of email through Google G-Suite
Performing maintenance of email and critical data backups
Maintaining inventory of all servers, desktops, monitors, and VPN access.
Monitoring for security threats to servers, desktops, and email
Software modifications, upgrades, and testing
Continuous hardware and software evaluation and configuration
Maintain documentation on tasks, services and, policies
In Support of CDA/SDI and/or Consultants *
Continuous monitoring of server health
Updating critical patches on over 30 servers on a weekly basis
Reviewing servers for retirement opportunities
Responding to daily helpdesk issues for all users on CAS.LOC domain *
Providing Admin controls for access to Sharepoint sites
Monitoring and maintaining network access throughout the ORD and MDW environment
Providing administration of CM-13 and P6 software
Monitoring and maintaining the SQL and Oracle servers, which support the CMS, CPISC, E-Forms, CM-13, and P6 scheduling programs