We are seeking a detail-oriented and proactive System Administrator 1 to support our company's userbase and IT infrastructure. In this role, you will provide comprehensive technical support to multiple business units, ensuring seamless operation and optimal performance of our IT systems. The ideal candidate will be adept at troubleshooting, user support, disaster recovery, system maintenance, and contributing to the efficiency and success of our diverse organization.
Key Responsibilities:
User Support:
Provide technical support to end-users for hardware, software, and network issues. Resolve issues promptly and efficiently.
Lead desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with minimal disruptions.
Network Management:
Manage ISPs at multiple locations (research area for local ISPs, procure new internet circuits, coordinate installations, and troubleshoot and report outages)
Collaborate with our Homebuilding division on upcoming site openings to deploy network and workstation equipment for Sales and Construction staff members.
Troubleshoot cabling and terminations of cat6 network components.
Troubleshooting:
Troubleshoot a variety of technical issues by running diagnostics, documenting problems and resolutions, prioritizing problems, and assessing the impact of issues.
Interpret, analyze, troubleshoot, and resolve technical problems of the computer and telephone systems, including network, email, applications, computer hardware, and hosted VoIP phones for both onsite and remote employees.
Active Directory and Office 365 Management:
Manage Active Directory (on-premises) and Office 365 Admin Center (Azure AD, OneDrive, Exchange, Teams).
Responsible for onboarding new users including account creation, assigning licenses, preparing workstations, and initial IT training.
System Maintenance:
Monitor, maintain, and support hardware and software systems, including servers, virtual desktops, network equipment, and other IT infrastructure.
Evaluate new tools and technologies that align with the team's vision and needs.
Perform regular data backups and restore operations to ensure data integrity and availability.
Implement automation to eliminate commonly repeated tasks.
Implement and maintain security measures to protect systems from unauthorized access, viruses, and other threats.
Assist in the planning and implementation of system upgrades, patches, and new software deployments.
Documentation:
Create and maintain documentation for system configurations, procedures, and troubleshooting guides.
Contribute regularly to user-facing knowledge base articles.
Promptly create support requests upon receiving them, ensuring accurate and detailed data entry into the incident request details and resolutions.
Collaboration:
Work closely with other IT team members to support IT operations and projects.
Manage outsourced IT for ancillary services.
Lead special projects as assigned and meet deadlines for project milestones.
Qualifications:
Education:
Associate's or Bachelor's degree in Computer Science, Information Technology, System Administration, or a closely related field; or equivalent work experience.
Experience:
2-5 years of helpdesk, desktop support, and system administration experience.
Technical Skills:
Proficiency in Windows and/or Linux operating systems.
Strong knowledge of TCP/IP networking hardware, protocols, and LAN configuration, and familiarity with LAN and WAN technologies and security architectures.
Experience with Azure, SharePoint, VMware ESXi, InTune, scripting, automation tools, and patch management is a plus.
Experience with virtual desktop infrastructure and thin clients is a plus.
Experience with helpdesk/desktop support best practices, including security, SSO, MFA, data storage, and data protection.
Certifications:
CompTIA A+, CompTIA Network+, or similar certifications are advantageous.
Soft Skills:
Excellent problem-solving and troubleshooting skills.
Strong communication and interpersonal skills.
Ability to work independently and as part of a team.
Detail-oriented and organized.
Ability to travel to remote locations as needed.
Must have the ability to meet assigned deadlines.
Must have the ability to lift 50lbs as needed.
Must have a valid Texas Driver's License.
All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance.