Come join an awesome team onsite in the Quincy, WA area on a full-time permanent basis as a Data Center Support Technician! Our client offers great benefits along with OT opportunities based on the onsite schedules - check out the details below!
**Shift Information**
Training shift: 4/10s for about 3-4 weeks
Hired Shift details: Each shift is 12hrs; OT every week
Shifts rotate between nights/days about every 4 months
Possible available shifts
Day: 7am-7pm; Sun-Tuesday, every other Wednesday
Night: 7pm-7am; Thursday-Saturday, every other Wednesday
The Data Center Support Technician is responsible for managing operational integrity of the Data Centers' facility. They oversee the physical security operations ensuring the overall site integrity while maintaining all aspects of access control and surveillance of the location. Additionally, they are responsible to act as a single point of contact for all customer engagement, daily handling of incoming calls, ticket processing, incident management and coordination. Individuals will be required to perform basic remote hands and escort duties on behalf of customers. Finally, they will monitor the health of all critical systems including building management, fire control, camera surveillance, access control, and network. The candidate must be willing to work any shift assigned to them, weekends and holidays.
Essential Duties and Responsibilities
Responsible for all aspects of physical security at the data center
Primary point of contact for customer requests via phone, e-mail, & portal
Processing requests and engage with subject matter experts as appropriate
Administer ticket queues to ensure regular and timely updates through resolution and adherence to SLA
Provide escort duties for Telcom & vendors as well as customer vendors
Perform basic remote hand support duties on behalf of customers
Primary focal point for Incident management & escalations
Facility Monitoring
Monitor the health of building critical systems via Client and visual inspection
Power
Cooling
Fire Systems
Monitor the health of access control, camera surveillance & perimeter intrusion
Monitor the health of critical IT systems
Network
Servers
Perform incident coordination in the event of significant incidents
Initial response and dispatch of vendors
Escalate to senior management
Set up crisis bridge (if appropriate)
Send out advisors
Coordinate restoration with on-site personnel
Education • Minimum two (2) year college degree preferred
Experience • Excellent interpersonal and communication skills (written and oral) • Familiar with physical security protocols • Customer service experience • IT System qualifications will be required if not already certified
Skills and Abilities • Competent in the use of Windows, MAC and IOS systems • Organizational and time management skills • Must be a self-starter, able to work in a fast paced constantly changing environment • The ability to work well in a team environment or independently with minimal supervision • Comprehensive understanding of data center best practices and standards would be a bonus
?Salary range: $24-26/hr
Our customer provides many benefit options to meet the team and their families' financial, health and personal needs. All eligible employees will have the opportunity to enroll in a variety of benefit programs. We offer medical, dental and vision plans to eligible employees and their dependents. The cost of some of these benefits are paid by the client and some are shared between the employee and the client. Plan options include Medical PPO benefit offerings, Dental PPO and Vision benefit offerings to fit the varying needs of employees and their families. Flexible spending accounts, Short Term and Long Term Disability as well as life insurance options. They also provide eligible employees with an Employee Assistance Program.