Director of Hotel Operations - Capital Hilton at Hilton Global in Washington, Washington DC

Job Description:

The Capital Hilton - Our historic hotel is in the heart of the nation's capital, the National Mall, Georgetown, and the Smithsonian National Air and Space Museum are within two miles. We offer 550 rooms and suites, two restaurants, and 30k sq ft event space.

It's a great time to join Hilton! Great Place to Work and Fortune named Hilton the #1 Best Big Company to Work for in 2021! We are looking for a Director of Hotel Operations! The ideal candidate has 5+ years of director level Rooms Operations experience in a similar size hotel, union experience and OnQ experience is strongly desired. This is an amazing opportunity to progress your career to the next level with an amazing team in a fantastic location!

What will I be doing?

As the Director of Hotel Operations, you would be responsible for assisting the General Manager in managing daily hotel operations in the hotel's continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Lead, direct and manage daily hotel operations (primarily Rooms Ops)including, but not limited to hotel budgeting and forecasting, strategic planning, managing guest survey (SALT) performance, implementing and complying with all company policies and standards
• Oversee service quality, operational efficiency, guest satisfaction, standards compliance and service and financial measurements
• Identify operational performance, productivity and efficiency gaps and implement measures to correct those deficiencies
• Implement and manage hotel's daily quality process to include, but not limited to, communicating goals, empowering team members, managing service recovery techniques and problem resolution and measuring satisfaction
• Monitor and develop team member performance, particularly department heads and managers, to include, but not limited to, providing supervision, providing professional development, scheduling, conducting counseling and evaluations and delivering recognition and reward

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.
• Integrity - We do the right thing, all the time.
• Leadership - We're leaders in our industry and in our communities.
• Teamwork - We're team players in everything we do.
• Ownership - We're the owners of our actions and decisions.
• Now - We operate with a sense of urgency and discipline

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands . Our vision "to fill the earth with the light and warmth of hospitality" unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!

Salary Range - $120-140K

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