Account Manager - Employee Health & Benefits at MMC in Brookfield, Wisconsin

Job Description:

Our not-so-secret sauce.



Award-winning, inclusive, Top Workplace culture doesn't happen overnight. It's a result of hard work by extraordinary people. More than 9,000 of the industry's brightest talent drive our efforts to deliver purposeful work and meaningful impact every day. Learn more about what makes us different and how you can thrive as an Account Manager at MMA.


Marsh McLennan Agency (MMA) provides business insurance, employee health & benefits, retirement, and private client insurance solutions to organizations and individuals seeking limitless possibilities. With 170 offices across North America, we combine the personalized service model of a local consultant with the global resources of the world's leading professional services firm, Marsh McLennan (NYSE: MMC).



A day in the life.



As an Account Manager on the Employee Health & Benefits team, you'll be responsible for the daily management of client accounts and coordinating the placement of their insurance coverage with carriers.



Our future colleague.



We'd love to meet you if your professional track record includes these skills:

• Service and develop accounts. Responsible for day-to-day service questions for an assigned book of accounts.


• Work collaboratively with the Account Executive regarding client needs delivering exceptional service to the customer.


• Actively and effectively manage annual enrollment periods and the implementation of plan changes and coverage transfer.


• Provide employee communications to clients such as annual benefits enrollment guide, PowerPoint presentations, benefit summaries, enrollment forms, etc.


• Secure and maintain current benefit plan summaries/documents, amendments, etc.


• Document issues related to clients in the document management system.


• Assist with day-to-day service issues and concerns such as complex service issues, claims, billing, eligibility, enrollment, and coverage issues. Answer questions regarding plan interpretation and compliance.


• Follow up with clients, and other team members assigned to the account, on action plans to ensure decisions are implemented, contracts prepared, and appropriate parties are notified.


• Prepare renewal binders, proposals, and spreadsheets, ensuring accuracy and compliance.


• Responsible for updating the agency management system and customer files in the document management system according to agency procedure.

These additional qualifications are a plus, but not required to apply:

• Minimum of 3 years' experience in Employee Health & Benefits preferred -- working for an employer, insurer/administrator, or broker.


• Life & Health/Accident License.

We know there are excellent candidates who might not check all of these boxes. Don't be shy. If you're close, we'd be very interested in meeting you.



Valuable benefits.



We value and respect the impact our colleagues make every day both inside and outside our organization. We've built a culture that promotes colleague well-being through robust benefit programs and resources, encourages professional and personal development, and celebrates opportunities to pursue the projects and causes that give colleagues fulfilment outside of work.


Some benefits included in this role are:

• Generous time off, including personal and volunteering


• Tuition reimbursement and professional development opportunities


• Hybrid work


• Charitable contribution match programs


• Stock purchase opportunities

To learn more about a career at MMA, check us out online: http://marshmma.com/careers or flip through our recruiting brochure: https://bit.ly/3Qpcjmw


Follow us on LinkedIn, Facebook, Instagram, and Twitter to meet our colleagues and see what makes us tick:

• https://www.instagram.com/lifeatmma/


• https://www.facebook.com/LifeatMMA


• https://www.linkedin.com/company/marsh-mclennan-agency/

Who you are is who we are.



We embrace a culture that celebrates and promotes the many backgrounds, heritages and perspectives of our colleagues and clients. We are always seeking those with ethics, talent, and ambition who are interested in joining our client-focused teams.



Marsh McLennan and its affiliates are EOEMinority/Female/Disability/Vet/SexualOrientation/Gender Identity employers.




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