FICO (NYSE: FICO) is a leading global analytics software company, helping businesses in 100+ countries make better decisions. Join our world-class team today and fulfill your career potential!
The Opportunity
"We are seeking a highly skilled instructor to specialize in our fraud prevention application at FICO. The role involves equipping fraud analysts and rule developers with essential skills to combat credit card, retail card, and retail banking fraud effectively. Responsibilities include designing and delivering comprehensive training courses for a diverse global audience, covering case management and rule development. Beyond customary training, this role functions as a learning consultant, actively engaging in projects to enhance the learning experience, adapting training to unique client needs. Collaboration with internal teams, subject matter experts, and stakeholders is fundamental, contributing not only to fraud prevention training but also to various non-fraud training initiatives. Success in this role relies on acquiring a deep understanding of fraud prevention technologies, emphasizing the candidate's aptitude for learning and dedication to tackling complex information and independent research." - Senior Director, Learning
What You'll Contribute
Independently plan, research, and produce comprehensive training materials, including presentations, lab exercises, demonstrations, eLearning modules, and recordings.
Create training environments that mirror real-world client and partner experiences with FICO software products.
Deliver training courses to clients, partners, and internal audiences virtually or in person.
Act as a learning consultant by collaborating on strategic learning projects within the organization, extending influence beyond fraud training to contribute to non-fraud training courses and projects.
Manage multiple projects while balancing responsibilities and promoting coordination and teamwork.
Collaborate with different departments to develop and deliver software application training, ensuring its effectiveness and alignment with client and partner needs.
Manage client, partner, and internal engagements by completing pre and post-training tasks, including scheduling and coordinating virtual and on-site courses.
Coordinate travel for domestic and international training engagements.
Deliver instruction to ESL students from diverse linguistic backgrounds, ensuring their success by addressing language barriers with patience and commitment.
What We're Seeking
Ability to travel domestically and internationally up to 65% of the time, including weekends and multi-week trips.
Bachelor's degree in a relevant field (BSc/BA Degree) and a minimum of 2 years of experience teaching software applications, with a preferred background in Financial Services and a focus on Fraud Prevention.
Proficiency in authoring course materials and delivering training in English, with the ability to develop and deliver training in Spanish or Portuguese a plus.
Exceptional interpersonal, presentation, and writing skills.
Strong ability to establish and nurture internal and external relationships.
Rapid comprehension of technical concepts and effective communication.
Experience with rapid eLearning development tools, such as Rise and Camtasia, is preferred.
Collaborative team player who willingly engages in initiatives and takes proactive actions.
Self-driven and motivated to work independently with minimal supervision.
Our Offer to You
An inclusive culture strongly reflecting our core values: Act Like an Owner, Delight Our Customers and Earn the Respect of Others.
The opportunity to make an impact and develop professionally by leveraging your unique strengths and participating in valuable learning experiences.
Highly competitive compensation, benefits and rewards programs that encourage you to bring your best every day and be recognized for doing so.
An engaging, people-first work environment offering work/life balance, employee resource groups, and social events to promote interaction and camaraderie.
The targeted base pay range for this role is: $63000 to $99000 with this range reflecting differences in candidate knowledge, skills and experience.
LI-Remote #LI-AA1
Why Make a Move to FICO?
At FICO, you can develop your career with a leading organization in one of the fastest-growing fields in technology today - Big Data analytics. You'll play a part in our commitment to help businesses use data to improve every choice they make, using advances in artificial intelligence, machine learning, optimization, and much more.
FICO makes a real difference in the way businesses operate worldwide: • Credit Scoring - More than 90% of US credit decisions involve the FICO Score. • Fraud Detection and Security - 4 billion payment cards globally are protected by FICO fraud systems. • Lending - 3/4 of US mortgages are approved using the FICO Score.
Global trends toward digital transformation have created tremendous demand for FICO's solutions, placing us among the world's top 100 software companies by revenue. We help many of the world's largest banks, insurers, retailers, telecommunications providers and other firms reach a new level of success. Our success is dependent on really talented people - just like you - who thrive on the collaboration and innovation that's nurtured by a diverse and inclusive environment. We'll provide the support you need, while ensuring you have the freedom to develop your skills and grow your career. Join FICO and help change the way business thinks!
Learn more about how you can fulfil your potential at www.fico.com/Careers
FICO promotes a culture of inclusion and seeks to attract a diverse set of candidates for each job opportunity. We are an equal employment opportunity employer and we're proud to offer employment and advancement opportunities to all candidates without regard to race, color, ancestry, religion, sex, national origin, pregnancy, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. Research has shown that women and candidates from underrepresented communities may not apply for an opportunity if they don't meet all stated qualifications. While our qualifications are clearly related to role success, each candidate's profile is unique and strengths in certain skill and/or experience areas can be equally effective. If you believe you have many, but not necessarily all, of the stated qualifications we encourage you to apply.
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