Customer Success Manager at HAYS in Boston, Massachusetts

Job Description:

The final salary or hourly wage, as applicable, paid to each candidate/applicant for this position is ultimately dependent on a variety of factors, including, but not limited to, the candidate's/applicant's qualifications, skills, and level of experience as well as the geographical location of the position.


Applicants must be legally authorized to work in the United States. Visa sponsorship not available.


Our client is seeking a Customer Success Manager in Concord, MA.


Skills & Requirements


Sales Generation
• Engage in the upselling process, by communicating the value proposition of services and
products that a customer does not currently use.
• Become familiar with Systems largest customer for the majority of upsell opportunities.
• Make high level SaaS module presentations to customers.
• Maintain meeting notes, new Upselling Deals, etc.... in ZOHO CRM.
• Build and maintain strong relationships with key decision-makers, influencers, and stakeholders.
• Upsell sales goals to be established.


Strengthen Customer Relationships
• Collaborate with other team members for proper introductions to specific key contacts with assigned customers, especially largest customer.
• Before engagement with each customer review their current activity with.
• Review the VA Customer Profile and VA Master Contract Tracking Excel
• Review the Customer's Logbook Details
• Gain customer insights from other employees.
• Develop methods to approach each customer with consistent messaging and specific plan.
• Coordinate efforts with project managers.
• Understand customer issues and ensure that personnel are aware and in some cases engaged with correcting customer issues to their satisfaction.
• Communicate customer ideas or recommendations for products, services, or process improvements that would strengthen with customers.
• This position reports to the CRO and is considered vital to the company's success
Benefits/Other Compensation:


Medical, Dental, Life Insurance, 401K.


Why Hays?


You will be working with a professional recruiter who has intimate knowledge of the industry and market trends. Your Hays recruiter will lead you through a thorough screening process in order to understand your skills, experience, needs, and drivers. You will also get support on resume writing, interview tips, and career planning, so when there's a position you really want, you're fully prepared to get it.


Nervous about an upcoming interview? Unsure how to write a new resume?


Visit the Hays Career Advice section to learn top tips to help you stand out from the crowd when job hunting.


Hays is committed to building a thriving culture of diversity that embraces people with different backgrounds, perspectives, and experiences. We believe that the more inclusive we are, the better we serve our candidates, clients, and employees. We are an equal employment opportunity employer, and we comply with all applicable laws prohibiting discrimination based on race, color, creed, sex (including pregnancy, sexual orientation, or gender identity), age, national origin or ancestry, physical or mental disability, veteran status, marital status, genetic information, HIV-positive status, as well as any other characteristic protected by federal, state, or local law. One of Hays' guiding principles is 'do the right thing'.
We also believe that actions speak louder than words.
In that regard, we train our staff on ensuring inclusivity throughout the entire recruitment process and counsel our clients on these principles. If you have any questions about Hays or any of our processes, please contact us.


In accordance with applicable federal, state, and local law protecting qualified individuals with known disabilities, Hays will attempt to reasonably accommodate those individuals unless doing so would create an undue hardship on the company. Any qualified applicant or consultant with a disability who requires an accommodation in order to perform the essential functions of the job should call or text 813.336.5570.


Drug testing may be required; please contact a recruiter for more information.


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#1162593 - Benjamin Reeves