Accounts Control Supervisor at Kitsap Credit Union in Bremerton, Washington

Job Description:

About Us



Kitsap Credit Union is a not-for-profit, member-owned financial cooperative with more than 300 employees and 16 branches throughout Western Washington. We have a passion for making a positive difference. As a $2 + billion-asset credit union, we are deeply committed to our members' financial wellbeing and the prosperity and quality of life in the communities we serve. We are proud to be led by individuals with the experience and skills to drive our organization towards our goals for strategic growth and operational excellence. Our KCU Cares Foundation program focuses on providing resources and support for those struggling with homelessness or hunger and improving the financial well-being of the people in our communities. And beyond monetary efforts, we have provided thousands of hours in staff volunteerism and in-kind support.

At Kitsap Credit Union, our success is built on trust-based relationships and personalized service. We understand our employees are key to our success. They provide the personalized service to our members and contribute to the communities where we live. We are committed to providing a supportive, mission-driven, and inclusive culture where employees can grow their careers. To learn more, visit kitsapcu.org.



About the Role


Kitsap Credit Union is hiring a full-time Accounts Control Supervisor to work in-person out of our East Bremerton, WA location. The Accounts Control Supervisor is responsible for assisting with the administrative and supervisory responsibilities of the Accounts Control department. Ensures that established policies and procedures are followed. Assists in providing coaching, training, and development to all Accounts Control team members. Supports the Accounts Control Manager and Credit Administration by measuring performance metrics and assists employees with daily collection questions and concerns.



Quick Facts



Reports to: Accounts Control Manager


Employment Type: Full-time, salary, exempt, in-person


Salary Range: $67,728 - $97,703.99 annually depending on experience


Bonus Target: 7% potential incentive of base pay


Working Hours: Monday - Friday 8AM - 5PM


Grade: 10BC


Industry: Banking



What you will do

• Oversees and assists with collections functions and resolution of problem or delinquent accounts.
• Assists in the development, training, and oversight of the collections team. Provides performance input and implements performance coaching and training. Acts as the Accounts Control Manager in their absence.
• Establish collector assignments, monthly collection targets for the team, and confirm performance metrics for individual collection representatives.
• Handle dispute resolution with members and vendors. Work with internal and external partners to create effective solutions for problem account management.
• Motivate staff while maintaining a team focused structure and an atmosphere of accountability.
• Participate in the interviewing and hiring process. Provide feedback to the Accounts Control Manager for annual performance reviews and recommends corrective action as necessary.

Basic Qualifications

• High School degree or GED.
• Minimum 3 years collections and lending processes experience.
• One year of previous supervisory or collections lead experience.
• Experience servicing post charge off, high risk, deficiency balances, and real estate collections.

Preferred Skills

• Strong verbal and written communication with negotiation skills. Ability to work with members and attorneys in stressful and high-pressure situations.
• Excellent organizational skills and attention to detail.
• Strong supervisory and leadership skills.
• Ability to handle heavy workload with time constraints and deadlines.
• Comprehensive knowledge of local, state and federal regulations including the Washington State Foreclosure Fairness Act, Consumer Financial Protection Bureau (CFPB) rules and regulations surrounding short sales, foreclosures and deed in lieu of foreclosure.
• Proficient with Microsoft Office Suite software.
• Understand, model, and represent KCU's core values.
• Familiarity with the credit union's collection system including programming of queues, letters, and system design.

Our Values



Collaboration: We believe in the power of a diverse group of people working together to achieve a united outcome.


Authenticity: We believe activities in actions that demonstrate our commitment to be transparent, dependable, and genuine in every day.


Integrity: We believe in acting with honesty, trust, and respect which are at the forefront of our daily engagement.


Responsibility: We believe that responsibility is holding ourselves accountable for our decisions, actions, and their outcomes.



What We Offer


Not only are we one of the largest credit unions in Washington State, and growing, but we are also a company that cares about its employees. We back that up for our employees by offering competitive pay and a benefits package that helps support you and your family's lifestyle. We value our employees, and we strive to keep our benefits comprehensive and affordable. Some of our benefits include:

Careers | Kitsap Credit Union (kitsapcu.org)

• Free onsite parking
• Annual time off and sick time accrued
• 11 Paid holidays
• 1 Personal day
• Medical, Dental, Vision, Short- and Long-term Disability, Life and AD&D Insurance
• Employee Assistance Program
• Choose from a PPO medical plan or a High Deductible with a Health Savings Account
• 3% KCU funded Safe Harbor Contribution to your 401K
• KCU will match up to 2% of your 401K contributions
• All 401K contributions are 100% vested
• Potential annual incentive in all roles within Kitsap Credit Union
• Tuition reimbursement
• 8 hours of paid volunteer time off
• Discounts on KCU's products and services
• Paid Care.com membership

We believe in the power of belonging - it's in our DNA as a not-for-profit, member-owned cooperative. Our un-bank-like structure ensures that we remain all about people: our members, our employees, and the people in the communities where we live and work. We work hard to provide a collaborative and inclusive environment where you can grow and excel in your career.

We are dedicated to serving our members by providing personalized experiences, convenient access, and highly competitive products and services. But it goes much deeper than that. For more than 86 years, we have been relentless about making a positive difference in our communities. We understand that when our members and communities succeed, we all succeed, and that success can't happen without great employees. If this is the kind of organization, you're looking for.

****** Employment is contingent upon satisfactory credit, background, and reference checks. Kitsap Credit Union is an Equal Opportunity Employer. All qualified applicants for employment will receive consideration without regard to sex, marital status, race, color, religion, national origin, age, veteran status, disability, genetic information, or any other protected status. ******

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