We're TEKsystems. We accelerate business transformation for our customers. We bring real-world expertise to solve complex technology, business and talent challenges-across the globe. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change. We're building tomorrow by delivering business outcomes and driving positive impacts in our global communities. TEKsystems is an Allegis Group company.
Overview:
The Background Analyst I is based in the Corporate Operational Risk and Compliance Department in Hanover, MD. This position provides support to internal and external customers in areas of background investigations, including but not limited to, evaluating discrepancies in background checks, determining necessary background vendors and appropriate release forms, assist in the review of drug and background compliance requirements, and maintaining strict adherence to Allegis Group's Policy and Procedures. Core skills and experience for the position include: excellent verbal and written communication skills, ability to learn background investigation best practices, ability to interpret State and Federal laws, the ability to analyze and diagnose complex situations/issues, and customer service skills.
This individual will work closely with Background Analyst II, Contract Specialist, TEKsystems' field offices, and corporate personnel.
Responsibilities
Essential Functions:
Evaluate completed background investigation results and assist Analyst II/Backgrounds Leadership to determine applicants' eligibility for employment based on Allegis Group, Client, State and Federal law, EEOC guidance and Fair Credit Reporting Act ("FCRA") requirements.
Support Analyst II/Backgrounds Leadership to ensure timely completion of background adjudications.
Communicate applicant eligibility to field office points of contact.
Educate and reinforce the company's background investigation policies and procedures to field office and corporate personnel.
Educate field office personnel on how to order and retrieve results on the background check website.
Educate and promote the capability of the background screening provider's system functionality and how field offices can use this functionality to assist them in developing and managing their own office background check program.
Act as a liaison between our field offices, corporate personnel and background screening providers.
Investigate customer, vendor and overall service issues.
Assist departmental administrative duties, as assigned.
Qualifications
Required Education and/or Experience:
BA/BS degree in Business Administration or related field
Requisite Abilities and/or Skills:
Must have excellent customer service skills
Must have excellent written and oral communication skills
Must be able to handle high volume requests and deadlines
Knowledge of MS Office
Effective communicator
Strong problem solving and priority setting skills