Job Description:
At Vector Security We Think Big, Do the Right Thing, and Make a Difference Every Day! If this is how you like to work, we'd like to invite you to join our team as a Sr. Administrative Support Representative!
We offer great benefits, a competitive salary, and growth opportunities. We think you'll find what you want here because what we do matters - to us, our customers, and most of all, our team members.
Summary:
An Administrative Support professional is crucial to the office's daily functions. Excelling in this position would require fast learning, a strong ability to problem solve in different circumstances and a keen tracking of improving current processes.
What You'll Do:
- Perform auditing of accounts.
- Answer incoming phone inquiries regarding customer accounts, including billing and invoice questions.
- Enter customer information/job information into customer database.
- Provide customers with information and assistance when required.
- Compile information for department managers as needed.
- Reach out to customers when jobs bill.
- Review accounts receivables.
- Follow up on failed payments with ACH customers.
- Other duties as assigned.
What You'll Need:
- High School or Associates or Better
- 2-4 Years Administrative Experience
- 1-3 Years - Customer Service
- Office Environment
- Phone Etiquette
- Microsoft Word, Excel, PowerPoint
- Billing and Invoicing Experience
- Data Entry
- Problem Solving
- Attention to Detail
- Team Player
- Ability to Work Independently
What You'll Get:
We offer a "Total Rewards" package including:
- Competitive compensation with incentive eligibility
- Medical, dental and vision coverage
- Company paid life and AD&D insurance.
- Company paid short- and long-term disability.
- Voluntary benefit products
- 401k retirement savings plan
- Flexible Spending Account
- Paid time off
- Tuition reimbursement
- Employee Assistance Program (EAP)
About Us:
We are one of the largest security integrators in the country and have proudly been installing innovative security and smart automation solutions in homes and businesses for more than 50 years. Our purpose is to make our world more secure, connected and empowered, one customer at a time.
Our Values:
- Win as a team.
- Do the right thing.
- Make a difference every day.
- Get it done.
- Think big.
If you share these ideals, we'd love to hear from you!
Vector Security is a Drug-Free Workplace
Vector Security is an Equal Opportunity Employer
All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, transgender, national origin, veteran or disability status.
Experience
Preferred- 1 - 3 years: Customer Service
- 2 - 4 years: Admin Experience
Education
Preferred- Associates or better
- High School or better
Skills
Preferred- Ability to work independently
- Attention to detail
- Listening
- Typing / keyboard
- Team focus
- Microsoft Word
- Microsoft PowerPoint
- Microsoft Excel
- Problem Solving
- Communication
Behaviors
Preferred- Enthusiastic: Shows intense and eager enjoyment and interest
- Team Player: Works well as a member of a group
- Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Motivations
Preferred- Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
- Goal Completion: Inspired to perform well by the completion of tasks
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)
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