Training Ops Manager - Raleigh NC at Drive Shack in Raleigh, North Carolina

Job Description:

Overview

ABOUT DRIVE SHACK

Drive Shack is a game-changing innovator in the entertainment industry, offering a refreshing alternative to traditional day and nightlife scenes. At Drive Shack, we don't just provide a place to unwind; we offer a destination where you can be yourself, let loose and create unforgettable memories.

We take pride in crafting exceptional experiences for our guests, from the moment they step through our doors to the time they leave. Our venues feature state-of-the-art technology and offer competitive, social entertainment through golf-related leisure and large-format entertainment, ensuring endless entertainment options for our guests.

We believe that good food and drinks are a vital part of any social outing, which is why we offer a chef-inspired menu and craft cocktails that are sure to tantalize your taste buds. Whether it's a birthday party, corporate event, or just a night out with friends, Drive Shack has everything you need to make your outing truly unforgettable.



Responsibilities

Job Purpose

The role of the Training Ops Manager is to oversee Training and Operations of the Front of the House team, as well as welcome guests to Drive Shack. This position is a hands-on manager who's primary focus will be to onboard and provide ongoing training in addition to leading shifts. Shifts will be based on a schedule with other FOH Managers and will include weekends and nights.


Responsibilities

• Focus in onboarding, training, recruitment and ongoing development of front of house staff


• Ensure proper daily operations of concierge/front desk, servers, and server assistants


• Possess full knowledge of Drive Shack's resources; be able to walk guests through all the entertainment options available and explain our policies to keep them safe at Drive Shack.


• Establish rapport with Drive Shack guests and promote prompt, courteous, efficient guest services


• Organize and manage shifts


• See that work is carried out in a way that minimizes risks to health and safety of both employees and guests as well as ensure compliance with sanitation and safety regulations


• Facilitate communication between guests, front of the house staff, supervisors, and managers


• Maintain a safe working environment at all times; understand and enforce safe work practices in a fair and consistent fashion


• Perform other duties as requested by management

Qualifications

Qualifications and Skills

• Two or more years in the service industry as a trainer preferred


• Experience with a cash-register, a point of sale system, or reservation management system


• Must be friendly, outgoing, and able to work in a fast-paced, high energy environment


• Work schedule varies and will include working on days, nights, holidays, and weekends and requires standing and/or walking for extended periods both indoors and outdoors


• Organizational, teamwork, and multi-tasking skills a must


• Excellent verbal and written communication skills

Drive Shack is committed to equal opportunity in the workplace, preventing discrimination and harassment, including sexual misconduct, based on legally protected diversity characteristics (such as race, color, religion, national origin, sex, age, disability, sexual orientation, gender identity or expression, family status, citizenship, genetic information and veteran status) in its application and hiring processes and in its employment decisions. Additionally, Drive Shack takes action to prevent retaliation and to create a respectful, equitable and inclusive environment for everyone.


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