Senior Library Technician-Tulsa at University of Oklahoma in Tulsa, Oklahoma

Job Description:

The Senior Library Technician provides high-quality customer service to OU-Tulsa Schusterman Library patrons using the library's resources and services, with a particular emphasis on supporting the library's technology and equipment. This position regularly staffs the library's front service and circulation desk. This position also provides technological support through first-level assistance, troubleshooting help, and training for library technology and equipment.

Essential Duties:

• Provides general reference and circulation services and assists OU-Tulsa patrons in navigating and using the library’s services during scheduled shifts at the library's front service desk. Assistance includes answering general questions, helping to find and locate library materials and resources, and checking out library materials.


• Assists library patrons and staff using library equipment and technology, including computers, scanners, printers, and presentation equipment, and liaisons with OU Information Technology.


• Troubleshoots library equipment as needed, and monitors work order requests for library computers, equipment, and technology with OU Information Technology.


• Writes user instructions for library equipment and technology and provides training to library staff.


• In consultation with the Technical Services Librarian, recommends technology items for library circulation and check-out. Identifies, writes, and updates user instructions/tutorials for technology checkout items.


• In coordination with the Library Administrative Manager, maintains the schedule for the library’s technology refresh.


• Serves on relevant OU technology committees, such as Academic Tech Expo.


• Performs various duties as needed to successfully fulfil the function of the position.

Qualifications:

Required Education: High School diploma or GED, AND:

• 24 months library experience

Working Conditions: 

• Physical: Standing, walking, stooping, bending, and reaching. Engage in repetitive motion. Ability to lift up to 25 pounds.


• Environmental: Standard library environment.

Knowledge, Skills, & Abilities:

• Strong customer service skills


• Excellent communication and interpersonal skills


• Solid knowledge of general library principles and procedures


• Ability to assist and instruct others in the use of technologies and equipment


• Ability to troubleshoot basic level technology questions and issues


• Ability to learn new technologies and systems

Preferences:

• 24 months of work experience providing technology support.


• Associate or bachelor's degree.

Why You Belong at the University of Oklahoma: The University of Oklahoma fosters an inclusive culture of respect and civility, belonging, and access, which are essential to our collective pursuit of excellence and our determination to change lives. The unique talents, perspectives, and experiences of our community enrich the learning, and working environment at OU, inspiring us to harness our innovation, creativity, and collaboration for the advancement of people everywhere.

Equal Employment Opportunity Statement: The University of Oklahoma, in compliance with all applicable federal and state laws and regulations, does not discriminate based on race, color, national origin, sex, sexual orientation, genetic information, gender identity, gender expression, age, religion, disability, political beliefs, or status as a veteran in any of its policies, practices, or procedures. This includes, but is not limited to, admissions, employment, financial aid, housing, services in educational programs or activities, and health care services that the University operates or provides.

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