Our client is looking to fill the role of Service Manager. This position will be in their Fruitland, MD office.
Responsibilities:
Plan, organize, and establish objectives and goals for duties assigned
P & L responsibility for the Service Department
Ensure that field personnel are fully trained in order to perform their job at a high level
Handle all day-to-day service department business including review of timecards, service tickets, review Hot Sheet requests, scheduling, and communicating with field crews and office staff
Oversee flow of documents, (final invoice and/or estimation --including final delivery of proposal)
Review estimates, inspections, letters, scopes, proposals and invoices for service work
Assist in collection of past due accounts receivable for service related work
Attend meetings with owners, property managers and contractors to look at new work as well as inspect completed work when needed
Proactively visiting new job sites and customers to generate new leads
Reviewing, preparing and submitting bids and work orders
Managing projects to meet targeted schedules and costs
Processing submittals, contracts and change orders
Reviewing and approving invoices, material slips, purchase orders, contracts, and proposals
Working with prime and subcontractors on all phases of projects including schedules, change orders, submittals and quality control
Making cold call and targeting new clientele
Timely responding to customer requests, questions and problem solving
Required Qualifications:
Experienced in Commercial Roofing Service/Repair and estimating.
3+ years' experience in roofing, construction, or related field
Work well within a Project Team environment.
Able to read blueprints and understand specification
Knowledge of business and management principles
Proficient with Microsoft Office Suite (Outlook, Excel, Word & Project)
Must be able to sell, estimate and develop new business
Strong oral and written communications skills. (reports, scopes and/or proposals)
Ability to professionally manage existing and new accounts and department
Respond to calls within 24 hours
Valid Driver License
Ability to pass Substance Abuse Testing
Ability to pass Security Screening for work on Government projects
Bilingual English/Spanish communication skills are a plus but not required
If you meet the required qualifications and are interested in this role, please apply today.
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