Role Description: LSA- PEGA • Techno-functional manager who owns design, development, delivery and support of Case Management and NBX applications. • This person contributes to bookings growth and customer success through technical leadership in business teams. This person provides thought leadership to fellow team members, builds business processes, framework features and supporting functions based upon identified business requirements and use cases. The person also functions in Scrum teams with other professionals focused on building, maintaining, and supporting applications. • Drives best practices among development teams and encourage collaboration and knowledge sharing. • This person is responsible for overall product quality and on time deliverables with the right design and architecture. • The manager sets goals, drive regular feedback through 1:1 coaching sessions and ensure every team member has a plan for growth and development in place and the plan is executed. React quickly to staff performance or other issues and work with the leadership team to resolve.
Skills & Qualifications • 10 - 15 years of experience in analysis, design, development, and application deployment of large enterprise applications • Must have delivered large scale enterprise-wide BPM solution engagement especially in last few years in PEGA. • Should be well versed with all the new edge solutions involved with PEGA such as PEGA 7 platform, PEGA CRM suite, PEGA Express, PEGA Client Life Cycle management system (CLM) & PEGA Decision Management System. • Expertise in conceptualizing Pega solutions and services - Should be capable of designing service offerings & solutions. Should be able to build, lead and guide teams in PEGA practices. • Experience in J2EE (JSP, Servlets, Oracle and/or DB2 and MS/SQL) or equivalent technologies • Capable of handling team of around 10 people, aspiring to grow as a strong product leader • Strong OO experience • JavaScript, CSS, HTML experience is highly desired. • Experience developing or working with CRM applications. • Working experience in an agile/scrum team environment. • Certified in LSA • At least 2 yrs in pega architect
Domain Expertise: • Strong experience in BFS, Healthcare/Lifesciences/Pharma or Telecom domain, solving wide array of business problems
Client and Delivery Management
Proven ability to manage stakeholders across all levels
Good exposure to client management, presentations, proposal creation, project management, etc.
Manage programs and engagements from resource mobilization to first contact to final delivery and ensure adherence to scope, timelines, budgets, quality standards, and risk management to ensure customer delight.
Engage in client communications for all important functions including data understanding/ exploration strategizing solutions, etc.
Excellent oral, written, power point presentation skills