Resident Tech Assistant at Front Porch Communities and Services in Oakland, California

Job Description:

Position Title: Resident Tech Assistant

Job ID: 3145

Community: St. Paul's Towers

Location: US:CA:Oakland

Category:

Work Type: Full Time, Hourly, 36+ hours a week

Date Posted: 7/2/2024

Description

JOB SUMMARY

Under the direction of the Executive Director, the Resident Technology Assistant is responsible for varied duties that provide ongoing technology support to residents.

ESSENTIAL FUNCTIONS

Include the following. Other duties may be assigned as necessary.

• Ability to explain technology in an easily understood manner in one on one, small and large group situations.

• Assists residents with a diverse range of personal technologies including: computers, laptops, tablets, smartphones and printers, smart speakers and smart home devices.

• Assists and/or trains residents to use technology applications and programs.

• Support the Resident Technology Committee as needed including with FP innovation projects, and coordinating and/or delivering resident technology training and education programs as requested.

• Assists and/or trains residents with TV’s, remotes, cable boxes, streaming services.

• Supports and trains residents/employees with sound systems, microphones, DVD, etc.

• Provides education and awareness to residents on protecting themselves from cybersecurity or telephone scams.

• Makes recommendations to the Executive Director regarding needed updated or improvements to achieve resident satisfaction.

NOTES:

This position may not assist residents with setting up, changing or accessing resident passwords, assistance with banking transactions, accessing or transmitting personal information of any kind including health, financial, etc.

This position will provide basic setup and troubleshooting with resident personal technology. Any major setup, repairs or updates will be referred to an outside service provider.

This position is focused on supporting resident personal technologies and does not assist with business technology.

JOB REQUIREMENTS and QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

• Associate degree or Certificate from an accredited vocational or technical program or equivalent combination of education and experience.

• Understand and have knowledge of: Windows, Apple OS, Apple IOS, Android,

• Understand have knowledge of and/or ability to quickly learn current and new hardware/software used by residents.

• Team player; works well with others in a collaborative setting.

• Excellent communication and customer service skills.

• Strong planning, organizational skills and attention to detail.

• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals; ability to write routine reports and correspondence, ability to speak effectively before groups of residents, customers or employees of Front Porch.

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions and decimals.

PHYSICAL DEMANDS and WORK ENVIRONMENT

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Regularly required to talk or hear

• Frequently required to stand, walk, use hands to finger, handle or feel and reach with hands and arms

• Occasionally required to sit, climb or balance, stoop, kneel, crouch or crawl and taste or smell.

• Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.

• Specific vision abilities required by this job include close vision, distance vision, color vision, and peripheral vision, depth perception, and ability to adjust focus.

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