Receptionist at Front Porch Communities and Services in Cupertino, California

GENERAL SUMMARY

Under the direction of the Senior Executive Assistant, this position is responsible for handling all calls professionally, meeting and greeting the public, as well as Front Porch employees in a friendly and professional manner and directing them appropriately.

ESSENTIAL FUNCTIONS

The job duties listed are essential functions of the position. However, other duties may be assigned, and may also be considered essential functions of the position.

1. Operates multi-line telephone console to receive incoming messages Takes messages accurately including correct spelling of names and phone numbers

2. Greets, registers and announces guests to appropriate personnel in a professional manner

3. Performs a variety of clerical duties, including but not limited to, various projects, setting up conference room meetings, ordering meals for the various departments, maintaining the employee coffee bar and coffee machines daily. etc.

4. Responsible for the processing and distribution of all incoming and outgoing mail including USPS, FedEx, UPS, and intercommunity mail.

5. Assist in company activities and events.

6. Perform all other related duties as assigned.

QUALIFICATIONS

EDUCATION

Required/Preferred

Education Level

Major/Area of Study

And/Or

Required

High School Diploma

General Studies

Equivalent education and experience

EXPERIENCE

Required/Preferred

Minimum Experience

Details

Required

1 year

Working in an office environment

JOB SPECIFIC KNOWLEDGE, SKILLS and ABILITIES

• •

• Communication/Interpersonal:

• Effective written communication skills as appropriate for the needs of the audience.

• Ability to develop and deliver effective presentations; live, via online or virtual mediums.

• Excellent collaboration and team building skills.

• Effective conflict management skills.

• Ability to effectively build relationships with customers, executive management, and other stakeholders through positive interaction and problem identification and resolution.

• •

• Decision Making/Organization Skills:

• Demonstrates a high level of accuracy, even under pressure.

• Excellent organizational skills.

• Ability to perform work independently with minimal supervision.

• Ability to exercise sound judgment and make decisions based on accurate and timely analysis.

• Physical Demands and Work Environment

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Office work environment with no unusual physical requirements.

• •

• Productivity:

• Demonstrated time management and priority setting skills.

• Ability to simultaneously handle multiple priorities.

• Ability to work in a fast paced, dynamic environment.

• Ability to prioritize responsibilities and to organize workload to ensure that timeframes are met and the work is successfully completed within deadlines.

• Demonstrated ability to define, develop, and analyze performance measures and metrics.

• •

• Project Management:

• Demonstrated project management skills.

• Demonstrated planning and project oversight/management skills.

• Demonstrated skills in project plan design and implementation; directing projects, coordinating the work of operational teams, and managing project budgets.

• Effectively manages to project deadlines and escalates issues as appropriate.

• Additional required skills and abilities:

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• •

LICENSES and CERTIFICATIONS

Preferred upon hire:

My signature below acknowledges that my job description was reviewed with me, and I understand my duties. Front Porch reserves the right in its sole discretion to modify this job description upon notice to employee. Should I have any questions or need further clarification, I agree to contact my supervisor for guidance.

Job Title: Employee ID:

Salary Grade: 2

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Employee’s Name (PRINT) Employee’s Signature Date

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Supervisor’s Name (PRINT) Supervisor’s Signature Date