Technical Operations Manager at INIT Innovations in Transportation, Inc. in Chesapeake, Virginia

Job Description:

Interested in a career with a high-tech German company? Do you share our vision of using technology to make public transit better? INIT Innovations in Transportation (INIT) is seeking a high-energy, self-starter capable of managing the day-to-day operations of one of our larger fare collection systems. We are looking for someone that will apply operational methodologies, who is able to work with technical systems, work in partnership with the customer and internal teams located across the organization in varying time zones.

As a Technical Operations Manager you will drive operational alignment to ensure the system sustains all performance-based metrics. This role works extensively with personnel varying from business managers, technical staff, and maintenance teams both internal and external. The successful candidate will have project management and technical skills, as well as excellent communication methodology including verbal and written.

The position will be based in Honolulu, HI and will support the operation of the HOLO fare collection system and assist with other projects in North America as needed.

GENERAL OVERVIEW OF RESPONSIBILITIES:

• Be the local expert on the HOLO fare collection system.


• Review and perform impact assessments for any planned system changes.


• Enable results through effective management of business processes.


• Work with the client to clarify and prioritize complex technical issues. Must be able to explain methods and concepts clearly.


• Communicate with subcontractors and engineering resources in the US and Germany to ensure the resolution of fare collection system issues.


• Participate in customer and internal meetings, track actions items, follow-ups, and report minutes as required.


• Review monthly KPI reports with customer and discuss opportunity for improvement.


• Provide general account management to ensure the success of the HOLO operations.


• This job requires travel locally around the Honolulu area on a regular basis as part of a standard workday and periodic travel to our operational headquarters in Chesapeake, VA and global headquarters in Karlsruhe, Germany.

ESSENTIAL JOB FUNCTIONS:

• Conduct and analyze performance tests and document processes.


• In conjunction with the operations team, maintain proper configuration management processes for all customer deliverables.


• Work in conjunction with the operations and support teams, provide onsite client support for INIT's software, hardware, and services.


• Work with the client to clarify and prioritize complex technical issues. Coordinate solutions with the engineering teams in the US and Germany. Must be able to explain methods and concepts clearly.


• Assist in the preparation of solution designs, test plans, test scripts, technical manuals, training material, reports, and procedures.


• Other duties as assigned.

WHO YOU ARE:

• Strong critical thinking with a personal drive and sense of ownership, desire for continuous improvement and to work independently.


• Ability to build long term relationships and facilitate positive partnerships both internal and external.


• Confident in presenting complex facts (statistical, technical, legal, process-related) in front of management groups.


• Ability to adapt to changing circumstances and achieve results efficiently and timely.


• Able and flexible to prioritize and adjust workload as the role requires or priorities shift.


• Must have, or be able to get, valid passport and be able to travel internationally.

EDUCATION AND EXPERIENCE: 

• Bachelor's Degree in computer science, IT, engineering, or equivalent experience.


• ITIL knowledge – certification preferred.


• Direct work experience in IT, engineering, and/or project management.


• Experience in Public Transit preferred but not required.


• Competent in critical thinking, problem solving, planning, organizing, decision making, communication, teamwork, and conflict management.


• Must be self-motivated, detail oriented, and a quick learner.

ABOUT INIT:

INIT provides sophisticated Intelligent Transportation Systems for Public Transit Authorities, including Fleet Management, Real-time Passenger Information, Fare Collection Solutions. INIT employs over 1,000 staff members around the world with a strong focus on IT and engineering.

The key to INIT’s success is our committed team of employees. We view our staff as the main source of potential to deliver our competitive edge. A position with INIT offers you not only challenging tasks, but also the opportunity to rapidly develop personal and professional skills with a successful and constantly growing international company. INIT has been ranked as the #1 small company in Inside Business’ list of Best Places to Work for 4 years running and are now members of their “hall of fame”.  

BENEFITS:

INIT offers challenging tasks and responsibilities in a successful team with a pleasant working atmosphere and the opportunity for personal and professional growth.  We offer a generous vacation package, 401K, medical, dental, vision, disability and life insurance.

To learn more, please visit our website at www.initusa.com.  

INIT IS AN EQUAL OPPORTUNITY EMPLOYER

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