Patient Services Coordinator/UKHC at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Patient Services Coordinator/UKHC
Requisition Number	RE45942
Working Title	Patient Services Coordinator - Head, Neck and Respiratory Clinic
Department Name	M3030:Cancer Clinic Services
Work Location	Lexington, KY
Grade Level	07
Salary Range	$17.50-27.31/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	HS
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	5 yrs
Required License/Registration/Certification	None
Physical Requirements	Ability to lift less than 10 pounds.
Shift	Day shift. Monday through Friday, 8:00am – 5:00pm.
Job Summary	The Patient Services Coordinator/UKHC will be responsible for front end coordination and intake pertaining to the patient visit and act as the lead for schedulers in this area. This includes problem solving, delegation, scheduling coordination of care for appointments including clinic, radiology, chemo, and radiation therapy, in addition to any other necessary appointments. This individual will perform all necessary patient registration and/or paper processing necessary for the patient registration, and appropriate reimbursement to be obtained by hospital and physicians; collects copays. Duties include: Consents for treatment. Authorization for release of information. Federal Medicare messages. HIPPA Privacy Notices. Assist in verification of financial data provided by the patient at registration and assign the appropriate financial classifications. Insurance plan codes. Coordination of benefits. Assign medical record numbers after completing thorough search of database. Ensures that necessary referrals and insurance authorizations have been obtained. Direct patients/visitors to correct location. Treats all internal and external customers with dignity and respect. Use online information to confirm patients destination whenever the patient seems unsure, or when there is no paperwork. Display teamwork and collaboration with coworkers. Comply with federal, state, University, hospital and departmental policies and standards other healthcare professionals to care for patient needs.
Skills / Knowledge / Abilities	Customer service skills, advance computer skills, office procedures, administrative abilities, and database management, MS Windows, EPIC, Telephone etiquette, customer service.
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Associate’s degree preferred plus four or more years related experience.
Deadline to Apply	07/09/2024
University Community of Inclusion	The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * Please describe your experience providing customer service in a fast paced work environment.

   (Open Ended Question)

2. * Please choose the answer that best describes your years of paid, full-time employment experience with patient health insurance.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
3. * Please select the response that best represents your paid employment experience in a medical office, patient registration/scheduling, and/or office and clerical work.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 2 years
   • More than 2 years, up through 3 years
   • More than 3 years
4. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
   • Yes
   • No
5. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

   (Open Ended Question)

6. * Where did you first see this position advertised other than on UK's online employment system?
   • InsideHigherEd.com
   • HigherEdJobs.com
   • Diverseeducation.com (Diverse Issues in Higher Education)
   • Latinosinhighered.com
   • HospitalCareers.com
   • Indeed.com
   • LinkedIn.com
   • Higher Education Recruitment Consortium (hercjobs.org)
   • A Colleague, Friend and/or Family Member
   • Careerbuilder.com
   • UK Job Fair
   • None of the Above

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Curriculum Vita
2. Cover Letter

PI243207389

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