Patient Services Coordinator/UKHC at University of Kentucky in Lexington, Kentucky

Job Description:

University of Kentucky

Equal Employment Opportunity/M/F/disability/protected veteran status.

Posting Details Posting Details

Job Title	Patient Services Coordinator/UKHC
Requisition Number	RE46105
Working Title	Patient Services Coordinator
Department Name	M7700: AMB-PSYCHIATRY
Work Location	Lexington, KY
Grade Level	07
Salary Range	$17.50-27.31/hour
Type of Position	Staff
Position Time Status	Full-Time
Required Education	HS
Click here for more information about equivalencies:	https://hr.uky.edu/employment/working-uk/equivalencies
Required Related Experience	5 yrs
Required License/Registration/Certification	None
Physical Requirements	On occasion, may lift objects up to 50 lbs
Shift	Days, Monday – Friday, 8am-5pm. Other days and hours as needed
Job Summary	This position is responsible for coordination of patient services which includes, but not limited to, gathering medical records, scanning, making referrals to other healthcare facilities, coordinating and scheduling multiple appointments, and answering phone calls. The person in this position will need to be adept in working within a multidisciplinary team and have strong interpersonal communication skills. Medical terminology knowledge/experience preferred. Customer service experience in healthcare preferred.
Skills / Knowledge / Abilities	MS Windows, EPIC, Telephone etiquette, customer service
Does this position have supervisory responsibilities?	No
Preferred Education/Experience	Prefer at least 6 months of customer service, medical office, or care coordination experience.
Deadline to Apply	07/07/2024
University Community of Inclusion	The University of Kentucky is committed to a diverse and inclusive workforce by ensuring all our students, faculty, and staff work in an environment of openness and acceptance. We strive to foster a community where people of all - identities, and perspectives can feel secure and welcome. We also value the well-being of each of our employees and are dedicated to creating a healthy place to work, learn and live. In the interest of maintaining a safe and healthy environment for our students, employees, patients and visitors the University of Kentucky is a Tobacco & Drug Free campus. As an Equal Opportunity Employer, we strongly encourage veterans, individuals with disabilities, women, and all minorities to consider our employment opportunities. Any candidate offered a position may be required to pass pre-employment screenings as mandated by University of Kentucky Human Resources. These screenings may include a national check and/or drug screen.

Posting Specific Questions

Required fields are indicated with an asterisk (*).

1. * University of Kentucky HealthCare recognizes a set of values that guide us in our daily interactions. By applying for a position within UK Healthcare, you are indicating your commitment and expressing your agreement to our five values. These values are diversity, innovation, respect, compassion, and teamwork. Please choose one of the UK Healthcare values and give a specific example when you exhibited this quality in your professional experience.

   (Open Ended Question)

2. * University of Kentucky HealthCare seeks to attract, develop and retain highly skilled and competent employees, to provide the best experience for every patient, every time. If selected for a position, do you agree to abide by the UK HealthCare Values of diversity, innovation, respect, compassion, and teamwork?
   • Yes
   • No
3. * Please indicate your years of paid employment experience working in customer service.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
4. * Please indicate your paid employment experience booking patient appointments using UK's RSS scheduling system.
   • None
   • More than 0, up through 1 year
   • More than 1 year, up through 3 years
   • More than 3 years, up through 5 years
   • More than 5 years
5. * Have you worked with patient insurance, scheduling, and pre-certifications?
   • None of the above
   • Yes, but only one of the above
   • Yes, but only two of the above
   • Yes, all three of the above
6. * Do you have paid employment experience in a clinic setting?
   • Yes
   • No
7. * Please describe in essay format your approach to customer service. Specifically address how your skills and actions made a bad situation better.

   (Open Ended Question)

8. * Where did you first see this position advertised other than on UK's online employment system?
   • HigherEdJobs.com
   • Diverseeducation.com (Diverse Issues in Higher Education)
   • HERCjobs.org (Higher Education Recruitment Consortium)
   • InsightIntoDiversity.com
   • Latinosinhighered.com
   • HospitalCareers.com
   • Indeed.com
   • LinkedIn.com
   • Institute for Diversity in Health Management
   • A Colleague, Friend and/or Family Member
   • None of the Above

Applicant Documents
Required Documents

1. Resume

Optional Documents

1. Cover Letter

PI243210356

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