Accounting Support Representative at Snapon in Crystal Lake, Illinois

Job Description:

Overview


Are you looking to start your career with a great company? Snap-on's Customer Care Center is currently hiring an Accounting Support Representative to support our franchise network. Our Customer Care Center is a fun, friendly, fast-paced environment where our team provides a World Class Customer Experience via Phone, Email, and Text Message. We offer competitive pay, full benefits, and a great work/life balance.



Benefits and Perks

• 401k with company match


• Full medical with options for Dental and Vision


• Employee Assistance Program


• Pension


• Employee Stock Purchase Program


• Employee Purchase Program


• Tuition Reimbursement Program


• Start with 13 paid vacation days and 1 week paid sick time (accrued based on hire date)


• Annual raises and bonuses (dependent on profitability of the business)

• Assist franchisees with weekly statements, ensuring accuracy, identifying discrepancies or inconsistencies, and resolving them in a timely manner.


• Collaborate with franchisees and internal stakeholders to address any accounting-related inquiries or issues, providing guidance and support as needed.


• Prepare and process manual and automated transactions including but not limited to payments, misc. transactions, purchase credits.


• Assist in the development and implementation of standard operating procedures, accounting policies, and controls to improve efficiency and mitigate risk.


• Stay informed about changes in accounting regulations and standards relevant to franchise operations, ensuring compliance and timely implementation.


• Collaborate with cross-functional teams, including operations, legal, and compliance, to support franchise-related initiatives and projects.


• Reconcile banking transactions and accounting ledgers.


• Record all inbound contacts and manage open cases through the CRM system.


• Assist other employees with productivity transaction research when applicable.


• Meet or exceed individual department metrics.


• Leverage RCI tools to identify and implement process opportunities to enhance service and/or improve franchisee productivity.


• All other duties assigned by management.

• Minimum 2 years administrative experience


• Minimum Accounting Certification or Associate's Degree or equivalent. Bachelor's degree preferred.


• Intermediate Excel Skills or higher required


• Understanding of accounting principles and practices, with knowledge of GAAP and relevant regulatory requirements.


• Experience working with franchise operations preferred.


• Strong problem-solving skills and the ability to identify and resolve issues proactively.


• Excellent analytical skills and attention to detail, with the ability to review and analyze complex financial data.


• Strong communication skills, both verbal and written, with the ability to effectively interact with internal and external stakeholders.


• High level of integrity and professionalism, with a commitment to maintaining confidentiality and upholding ethical standards.


• Flexible in daily activities, change priorities and coordinate multiple tasks.


• Ability to use a wide range of procedures & analyze situations to determine what action should be taken within limits of standard practice.