Project Manager Line Lead at Optima Global Solutions Inc. in Washington, Washington DC

Job Description:

Optima Global Solutions Inc.is a valuable IT Services and Solution provider that customers, employees, and stakeholders feel proud to be associated with. Optima's Intelligent Automation Solutions leverage robotic process automation, intelligent data capture, and business process management best practices to streamline operations. Our IT Services practice provides organizations with highly personalized, comprehensive, U.S. based recruiting services supported by our internal onsite team of subject matter experts.

Currently, we are hiring for the following position:

Program Manager Lined Lead

POSITION SUMMARY:

We are looking for a workstream Line Lead to help with the digital health transformation efforts of the Federal Electronic Health Record within the Federal Electronic Health Record Modernization (FEHRM) office.

The FEHRM office works within the federal space to implement a single, common federal electronic health record (EHR) that enhances patient care and provider effectiveness. The FEHRM unites efforts and delivers common capabilities that enable the Department of Defense (DOD), Department of Veterans Affairs (VA), Department of Homeland Security's U.S. Coast Guard (USCG), Department of Commerce's National Oceanic and Atmospheric Administration (NOAA) and other federal agencies to deploy the federal EHR. This person will support FEHRM's Technology Office (CTO) by providing administrative support, program management, and oversight of key deliverable to streamline and facilitate operations across the workstream.

This role will work with key leaders from CTO whose objective is to support the FEHRM's efforts to:

• Provide a connected, high availability, secure environment for health information to flow between DoD, VA, commercial healthcare providers, and other care providers in the federal health ecosystem
• Promote interoperability through management of products which promote data sharing and enhance clinical decision making
• Design a resilient, low-cost architecture to integrate technical systems and EHR instances that collectively comprise the "Federal EHR" - the common platform where DoD, VA, and federal partners provide care
• Oversee the technical orchestration of all engineering and cybersecurity activities impacting the federal EHR and the exchange of health data between the federal EHR and private sector partners.

Success in this role looks like having a pulse on all activities within the CTO, including knowledge management, cross-functional collaboration, program-wide reporting and communications while providing talented leadership that will not rotate out. Strong candidates will ensure the team is meeting deliverables in a timely manner, monitoring day-to-day operations, escalating personnel risks to minimize disruption, achieving target state culture, and providing strategy led operational support with a central point of accountability for the work client contractors are doing.

This person should be able to inspire and empower the CTO team members to deliver against their respective priorities and KPIs, keep up to date with industry best practices, and consolidate and incorporate Lessons Learned. In addition, this person should drive work independently, accurately prioritize responsibilities, and develop informed recommendations.

This role will work closely with Client team members, government leaders, vendors, and subcontractors in support of the FEHRM program.

JOB RESPONSIBILITIES:

Growth & Development, Resource Management

• Supporting team development desires
• Changing resource OPCON

Cross-Workstream Coordination

• Manage overall team experience and culture
• Prioritize and drive cross-workstream initiatives as requested
• Break down information silos

Manage performance, Raise Risks and Cross-Program Dependencies

• Communicate to client leadership and client stakeholders as necessary regarding roadblocks
• Coordinate with other program managers to ensure project dependencies are met
• Hold individuals accountable for their tasks and actively flag where project timelines are at risk
• Provide regular feedback on vendor and subcontracted personnel to client leadership
• Communicate feedback on performance to vendor and subcontracted personnel
• Take action where necessary in cases of under-performance

Support Daily Operations and Transformational Efforts Driven by Program Leadership

• Supporting accountability for completion and quality of client contractor work
• Conduct frequent check-ins to review program team members' priorities
• Re-balancing workstream activities to match resourcing level
• Manage backlog of tasks for the workstream
• Collaborate on workstream transformation initiatives
• Driving workstream-level performance improvement initiatives
• Communicating and managing absences
• Supporting subcontractors in clarifying government instructions
• Align with client to coordinate incoming requests from select stakeholders
• Partner closely with client teams to accelerate transformation
• Implement new processes and ways of working to drive enhanced delivery

Engage / Manage Relationship with Client Leaders

• Maintain management/advisor relationships with government clients
• Receive and address client feedback
• Manage client escalations
• Collaborate on and support intra-workstream initiatives
• Address client questions about client contract
• Provide client with reporting for client activity
• Review, update, and ensure materials are prepared for stakeholder meetings (e.g., briefing presentations, metrics, etc.)

Perform special projects and/or other duties as assigned or required

BASIC JOB REQUIREMENTS:

• 5+ years of experience leading teams
• Prior healthcare or technology consulting experience with a top firm (Big 3 or Big 4 preferred)
• Familiarity with core competencies of a technology office (architecture, cyber, interfaces, product lifecycle, technology vendor management, etc.)
• Prior DHA or government healthcare experience
• Bachelor's degree required, Masters degree preferred
• Experience operating with a software / IT environment across the SDLC (preferred)
• Proficient computer skills: Excel, PowerPoint, Teams
• Strong written and verbal comms
• U.S. citizenship required
• Has a CAC (Common Access Card) [preferred]

KEY COMPETENCIES:

• Client service experience with both executive and mid-level stakeholders
• Strong problem solving, situation management skills
• Academic curiosity and desire to deeply understand organizational context and issues
• Strong project management skills
• Ability to hold others accountable and push back when necessary
• Excellent verbal and written communication skills, with the ability to convey technical concepts to both technical and non-technical stakeholders
• Meticulous attention to detail and follow-through; performs tasks with high degree of accuracy, efficiency, and timeliness
• Excellent organization and time management skills; ability to meet deadlines
• Ability to handle competing priorities and work effectively in a challenging, fast-paced environment
• Ability to work independently, set priorities, plan workflow, and take initiative
• Ability to team with others and to persuade effectively, influence and negotiate, as appropriate
• Ability to analyze and present data in a meaningful way
• Project self-confidence, authority, and enthusiasm
• Knowledge of government policies and procedures related to product development and deployment
• Knowledge of regulatory requirements and industry standards related to healthcare IT, such as HIPAA, Meaningful Use, and interoperability initiatives.
• Ability to handle difficult situations with poise and tact, maintain confidentiality at all times, and exhibit good judgment

Interested candidates, please apply online with a detailed resume and contact information. Apply Now