Commercial Program Manager at AF Group in Kalamazoo, Michigan

Job Description:

Role develops and oversees large-scale Property and Casualty programs produced through large wholesalers, Agents, or joint-venture carrier partnerships. Responsible for business growth, underwriting, and fee income profitability, and program relationship and performance management. Responsibilities also include leading coordination of key internal and external stakeholders in their support of each program to ensure underwriting, reinsurance, claims, audit, and compliance objectives are met in a best-in-class manner. The role plays a key leadership function bridging the communication gap between program and stakeholders for each program, ensuring both short and long-term performance and growth goals have required approvals and support.



ESSENTIAL DUTIES AND RESPONSIBILITIES include the following:

• Develop, maintain, and implement a business relationship plan for all assigned programs
• Manage assigned relationships to assure operational transparency between the program and AF Group
• Provide required resource and problem resolution assistance to all program functions to resolve outstanding issues.
• Review the potential for new business opportunities with programs assigned
• Regularly visit assigned clients to review status and direction of each program, and promote new business opportunity
• Monitor and update premium projections for all programs and ensure alignment with Reinsurance partners
• Solicit and/or triage business expansion opportunities with clients
• Review all audits for assigned programs prior to distribution to programs, Brokers and Reinsurers.
• Monitor audit process and provide support to assure that the distribution of reports meets agreed upon regulatory guidelines. Review and take appropriate action, to assure programs have corrected outstanding audit findings
• Coordinate and provide oversight to key vendors and stakeholders, like underwriting auditors, claim auditors, TPA's, and reinsurance partners
• Assure programs maintain their credit obligations as outlined in contracts
• Participate in the relationship management and renewal process of each program's reinsurance structure
• Leads performance management and reporting results on active programs.
• Analyzes financial and insurance operational components on a monthly basis and tracks contractual requirements of the program partner.
• Creates and refines infrastructure implementation requirements and supports execution of approved deals.

QUALIFICATIONS:




EDUCATION



Bachelor's degree in insurance, business or a related field is required. MBA designation and advanced insurance certification preferred. Combinations of relevant education and experience may be considered in lieu of a degree. Continuous learning, as defined by the Company's learning philosophy, is required. Certification or progress toward certification is highly preferred and encouraged.



EXPERIENCE



Minimum seven years of progressive multi-faceted experience with U.S. P&C products evaluating and planning strategies to solve management and business problems, including developing operational and strategic plans. Five years of progressively increasing leadership responsibilities including responsibilities for profit and growth. Entrepreneur experience a plus.



SKILLS, KNOWLEDGE, AND ABILITIES:

• Excellent analytical, organizational and problem solving skills, and senior level skills in managing ambiguous situations and issues.
• Thorough knowledge in commercial property and casualty underwriting.
• Thorough knowledge in product development, proposal and renewal development, risk assessment, group experience evaluation, and plan design and rating.
• Knowledge of activities, practices and terminology of the commercial property and casualty insurance industry and relevant legal and administrative procedures.
• Thorough understanding of the insurance industry competitive environment.
• Ability to negotiate and establish a personal rapport with opposing parties, and to resolve conflicts in a professional manner.
• Ability to analyze and interpret financial and management data.
• Thorough knowledge of budget preparation and financial management.
• Ability to develop and implement effective and efficient recommendations.
• Excellent verbal and written communication skills.
• Demonstrated drive, determination, and persistence to achieve annual revenue targets.
• Presentation skills and confidence to present division and product in one-on-one settings or to large gatherings.
• A commitment to total customer satisfaction.

WORKING CONDITIONS:



Work is performed in an office setting with no unusual hazards. Travel is required.


The qualifications listed above are intended to represent the minimal skills and experience levels associated with performing the duties and responsibilities contained in this position description. The qualifications should not be viewed as absolute standards, but as general guidelines that should be considered with other position-related criteria.


"Actual compensation decision relies on the consideration of internal equity, candidate's skills and professional experience, geographic location, market and other potential factors. It is not standard practice for an offer to be at or near the top of the range, and therefore a reasonable estimate for this role is between $90,400 and $151,500."


We are an Equal Opportunity Employer. Diversity is valued and we will not tolerate discrimination or harassment in any form. Candidates for the position stated above are hired on an \"at will\" basis. Nothing herein is intended to create a contract.


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