Genius Avenue is a Tucson-based Company which leverages proprietary, state-of-the-art online customer acquisition and retention tools, leveraging various technologies, including digital/mobile-first enrollment, sales, and payments capabilities. Our industry expertise and partner relationships optimize enrollments, consumer engagement and go to market strategies for insurance industry and related product and service companies, distributors, and sponsors. Genius Avenue's primary goal is to create delighted customers for our product and service clients.
We are a growth stage, 50-employee company meeting today's consumers' demand for digital engagement for purchasing, payments, access to relevant products and services and personal relationships.
5Lights, LLC, the parent company of Genius Avenue, is a Tucson based firm that invests in exceptional companies and specializes in business optimization.
Position Summary:
Genius Avenue's mission is to deliver great benefits, health and financial wellness products, and to improve people's lives by creating platforms built with innovative technology, cutting-edge digital payments, consumer marketing, and outstanding client-centric design.
Genius Avenue is looking for a Sr. Level Systems Administrator that can also provide first contact support to end users, resolve issues or triage and escalate as needed. In this role, you will also provide on-site hybrid support for implementation, troubleshooting and maintenance of IT systems and manage IT system infrastructure and any processes related to these systems, and will be an integral part of Genius Avenue's growth and mission.
Duties and Responsibilities: • Provides support for implementation, troubleshooting and maintenance of Information Technology (IT) systems. • Manages IT system infrastructure and any processes related to these systems. • Provides support to IT systems including day-to-day operations, monitoring and problem resolution for all of the client/server/storage/network devices, mobile devices, etc. Provides Tier 1 (Help Desk) and Tier 2 (Escalation) problem identification, diagnosis and resolution of problems. • Provides support for the escalation and communication of status to management and internal customers. • Provides support for the dispatch system and hardware problems and remains involved in the resolution process. • Configures and manages Windows operating systems and installs/loads operating system software, troubleshoots, maintains integrity and configures network components along with implementing operating systems enhancements to improve reliability and performance. • Analyze and resolve complex problems associated with server hardware, applications, and software integration. • Configure and manage Windows operating systems and installs/loads operating systems software, troubleshoot, maintain integrity of and configure network components, along with implementing operating systems enhancements to improve reliability and performance. • Design, deploy and administer virtualized platforms in Azure. • Build, install and configure infrastructure-related software. • Mac & PC Support • In-person, phone and email support (Walk-up help desk). • Collaboration with other departments on project implementation. • Ability to troubleshoot higher-level problems and resolve complex technical issues where documentation is either lacking or non-existent. • Support Genius Avenue values. • Other responsibilities as assigned.
Qualifications and Skills: • Bachelor's degree in a technical discipline from an accredited college or university. Four (4) years of additional related experience may be substituted for a degree. • Shall have a minimum of four (4) years' experience as a SA in programs and contracts of similar scope, type, and complexity is required. • Microsoft courses and certifications: • AZ-900 • AZ-104 • MD-102
Preferred Qualifications: • Understanding networking components is desired. • Some Linux experience is desired.
Security Requirements: • Must pass a background check.
Other Requirements: • Sedentary work, speaking, standing, talking, walking, working with computers, working with data, working with numbers and figures, ability to handle stress & work under pressure, ability to use MS Office and a PC, analytical or critical thinking skills, leadership and listening skills, multi-tasking, ability, negotiating skills, oral & written communication skills, presentation skills, project management ability and skills, computer operating skills, and team building skills.
Compensation:
Salary Range: $65k - $80k/Annually
Excellent employee benefits include health, HSA, dental, and vision insurance plans; life insurance and short-term and long-term disability programs, 401k; ID theft protection, paid vacation, sick leave, and holidays.