The IT Assistant's responsibilities include providing general IT support, scheduling time with end users, installing software, assigning access to folders, assigning access in our ERP system, auditing membership lists, configuring printers, configuring VoIP phone extensions, computer setup, etc. Our fast-paced IT department offers opportunities to work with a variety of technologies.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Note: This is not intended to be either a detailed nor comprehensive description on any individual employee's job content. Managers set the specific duties and responsibilities for each employee.
Assist employees and provide a high level of customer service when providing support as it relates to responding to helpdesk incidents and requests.
Update technical documentation and end-user guides.
Install, troubleshoot, and repair computer systems, hardware, software, tablets, printers, phones and similar equipment.
Set up and take down equipment from employees' workstations including computers, monitors and related components.
Utilize Excel to audit data and identify changes or anomalies.
Utilize the IT ticketing system to track projects and requests.
Triage tickets and reassign issues to other team members or other departments when needed.
Organize and coordinate activities associated with installation, deployment, and upgrade of software, hardware, and voice/video resources.
Propose changes or solutions to products and services for optimal business results, as well as investigate customer relationship problems.
Keep constant communication with the IT team and keep them informed of outages.
Work M-F 7:30am-4:30pm.
QUALIFICATIONS
To perform this job successfully, the individual must be able to perform each essential duty satisfactorily.
The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
PREFERRED EDUCATION and/or EXPERIENCE
6 months experience in IT support
Computer Science-related Certifications or degrees
Microsoft 365
Active Directory
Microsoft fileservers
SharePoint
REQUIRED ATTRIBUTES
The requirements listed below are representative of characteristics and demonstrated capabilities sought to perform this job successfully.
Project management and prioritization skills in a busy IT environment.
Strong client communication/interaction and business skills.
Troubleshooting abilities with Windows 10, 11operating systems, network connectivity, PC hardware and Software, iOS, iPadOS, Android, Video Conferencing and VoIP.
Strong interpersonal and collaborative skills - candidate must be comfortable working within a group setting and independently.
Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees and external entities.
Excellent written and verbal communication skills, along with prioritization and organizational skills.
LANGUAGE SKILLS
Must have the demonstrated ability to effectively communicate, cooperate, and collaborate with multiple levels of employees, vendors, and suppliers.
PHYSICAL DEMANDS:
Note: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Occasionally physically lift, move, and exert force of up to 50 pounds.