Textile Production Supervisor at Goodwill Industries of Central Michigan's Heartland, Inc. in Battle Creek, Michigan

Job Description:

Purpose or General Objective:
To supervise a team of Retail Production Employees, holding them accountable to meet GICMH production standards and agency policies and procedures.

Essential Duties:
Continually serve as a positive role model for all associates, participants, and customers working with Goodwill.
Appropriate and professional communication, appearance, and behavior. Comply with and enforce all agency policies and procedures. Provide a high level of customer service to internal and external customers.
Oversee shipping and receiving between locations within appropriate timelines. Ensure outgoing items and merchandise are prepared and properly labeled (carts, hangers, waste). Ensure all completed and required items and information are forwarded to headquarters. Maintain open communication with the plant regarding any shipment concerns and/or requests. Continually support and work cooperatively with all members of retail and upper management as well as all other departments within GICMH. Continually support and work cooperatively with Human Resources on the timely and accurate handling of processes, including but not limited to: Recruit, hire, and train to ensure you have a functional, cohesive staff. Performance Appraisals Maintain updated associate and participant files Corrective Actions Attendance tracking Accident reporting Responsible for periodic inventory of product & supplies, as scheduled. Responsible for periodic Safety Training and Drills. Responsible for good housekeeping, including auditing of 5-Minute drills. Provide complete and accurate information on all required items to be forwarded to corporate headquarters Individual production tracking Department production tracking Availability to meet operational needs. Ability to work flexible hours and holidays as needed Ability to attend all scheduled retail training and meetings and provide own transportation and adequate insurance for such. Must maintain a valid drivers license and driving record acceptable to Goodwills liability insurance provider.
Additional Duties:
Maintain a safe environment for all employees, participants, and customers. Other duties as assigned by the District Manager, Retail Director, or Sr. Vice President of Retail Sales/Donated Goods.
Results Expected:
Ability to work productively without close supervision. Maintain confidentiality of participants, associates, and agency information. Exceed production goals to support the retail store in achieving sales budgets.