Desktop Support Specialist at Cook Advanced Technologies in West Lafayette, Indiana

Job Description:

Desktop Support Specialist

Requisition ID 2024-14839

Posting Date 21 hours ago (7/2/2024 9:36 PM)

Job Location(s) West Lafayette IN United States

Position Type Full Time

Company Cook Advanced Technologies

Category Information Technology

Overview

The Desktop Support Specialist is primarily responsible for maintaining desktops, laptops, end user devices and software used at Cook Advanced Technologies.

Responsibilities

• Ensure that desktop and laptop computer systems are properly installed, maintained and documented;


• Work with computer users to troubleshoot and fix computer issues;


• Work with technical support to fix or/and replace defective equipment;


• Maintain system documents for all software used on machines;


• Maintain accurate and complete inventory in the inventory system;


• Assist staff with various projects as needed;


• Have willingness/ability to contribute to all different areas in the workplace ;


• Monitor compliance with the computer use policy;


• Knowledge or willingness to learn PowerShell scripting;


• Deploy software using SCCM ; and


• Other duties as assigned by management or agreed among the team.

Qualifications

• Minimum of Associates degree in computer-related discipline or equivalent experience;


• 3+ years experience in desktop support or similar IT support position;


• Strong problem solving skills, including ability to search for information on a computer problem and develop potential solutions;


• Capable of diagnosing computer problems in person, remotely, and/or via phone;


• Knowledgeable about common desktop software and systems;


• Ability to learn and follow applicable procedural standards and QSIs;


• Excellent organizational skills and prioritizing skills;


• Extreme attention to detail;


• Willingness to help and learn;


• Positive, encouraging, service attitude;


• Work productively individually and with small groups; and


• Ability to lift 50 lbs.


• Qualified candidates must be legally authorized to be employed in the United States. Cook Advanced Technologies does not intend to provide sponsorship for employment visa status (e.g., H-1B or TN) for this employment position.

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"We are proud to be an equal employment opportunity employer for minorities, women, protected veterans, disabled individuals, and any other protected class."

Cook will consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state/province and local law.