Back Office Coordinator at Schneider Electric USA, Inc in FRANKLIN, Tennessee

Job Description:

Back Office Coordinator - Digital Power

Franklin, TN

About the position:

We have an exciting new opportunity for an Order Processing Specialist/Back Office Coordinator to join our team in our Franklin TN Hub (remote 2-3 days per week).

In this role you will be part of a customer-focused team that is dedicated to supporting the Digital Power US Sales Operations team.

The successful candidate will ensure that the customers' orders are invoiced as per the contractual requirements and continuously and proactively look for process and system improvements that help the customers and employees.

In this role the successful candidate will:

• Maintain and complete work complete requests as projects are completed/submitted by Digital Power execution team.


• Review margin and cost for jobs set to complete in ESPS ( web-based project management tool) via Work Complete Request queue.


• Reject submissions that do not meet the thresholds/criteria and help resolve barriers that prevent invoicing.


• Invoice jobs in Q2C or S4 ( Schneider Electric's ERP systems ) includes frequent maintenance of lines i.e., removing holds, changing progress points, etc.).


• Work with the enclosures team to resolve issues with open cost.


• Work with the enclosures team shipping department on shipping lines in SAP S4, our internal ERP system.


• Ensure the work complete queue has been handled accurately and utilizing reports to ensure all requests have been processed accordingly.


• Assist with any necessary month-end clean up and revenue acceleration initiatives.


• Assist Order Services team as needed with various back-office activities.

• Previous experience in a similar role/in a customer-focused environment would be required.


• Back office experience (invoicing, order processing and follow through, customer service)


• High-quality, commercial mindset.


• ERP/Systems knowledge. Previous SAP and CRM system experience is desirable.


• Ability to work independently and as part of a team.


• Proficient in Microsoft Office programs including but not limited to Word, Excel and PowerPoint

You must submit an online application to be considered for any position with us. This position will be posted until filled.

Why us?

At Schneider Electric we're committed to creating a workplace that gives you not just a job but a meaningful purpose in joining our mission to bring energy and efficiency to enable life, progress and sustainability for all.

We believe in e mpowering our team members to reach their full potential, fostering a sense of ownership in their work.

We embrace inclusion as a fundamental value, ensuring that every voice is heard and valued. We value differences, and welcome people from all walks of life. We believe in equal opportunities for everyone, everywhere.

If you want to be part of a company where your contributions truly matter, where you are empowered to make a difference and where inclusivity is valued, we would love to hear from you.

Discover your M eaningful, Inclusive and Empowered career at Schneider Electric.

€34.2bn global revenue
+12% organic growth
135 000+ employees in 100+ countries
#1 on the Global 100 World's most sustainable corporations

You must submit an online application to be considered for any position with us. This position will be posted until filled

Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best.

We mirror the diversity of the communities in which we operate and we 'embrace different' as one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do. This extends to our Candidates and is embedded in our Hiring Practices.

You can find out more about our commitment to Diversity, Equity and Inclusion here and our DEI Policy here

Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color , gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct. Back Office Coordinator - Digital Power

Franklin, TN

About the position:

We have an exciting new opportunity for an Order Processing Specialist/Back Office Coordinator to join our team in our Franklin TN Hub (remote 2-3 days per week).

In this role you will be part of a customer-focused team that is dedicated to supporting the Digital Power US Sales Operations team.

The successful candidate will ensure that the customers' orders are invoiced as per the contractual requirements and continuously and proactively look for process and system improvements that help the customers and employees.

In this role the successful candidate will:

• Maintain and complete work complete requests as projects are completed/submitted by Digital Power execution team.


• Review margin and cost for jobs set to complete in ESPS ( web-based project management tool) via Work Complete Request queue.


• Reject submissions that do not meet the thresholds/criteria and help resolve barriers that prevent invoicing.


• Invoice jobs in Q2C or S4 ( Schneider Electric's ERP systems ) includes frequent maintenance of lines i.e., removing holds, changing progress points, etc.).


• Work with the enclosures team to resolve issues with open cost.


• Work with the enclosures team shipping department on shipping lines in SAP S4, our internal ERP system.


• Ensure the work complete queue has been handled accurately and utilizing reports to ensure all requests have been processed accordingly.


• Assist with any necessary month-end clean up and revenue acceleration initiatives.


• Assist Order Services team as needed with various back-office activities.