Data Entry/Customer Service Representative at Oldcastle BuildingEnvelope Inc in Strongsville, Ohio

Job Description:

Essential Duties and Responsibilities

• Accurate data entry of quotes and orders in accordance with cut off and other time constraints


• Attention to detail is a must


• Maintain broad knowledge of clients, glass products and services of the organization


• Coordinate with production to meet customer deadlines


• Assist with expediting orders and communications with the production floor


• Responding promptly to customer inquiries and maintaining a positive, empathic, and professional attitude towards customers always.


• Various other team functions on a rotating basis

Skills, Knowledge, and Ability Requirements

• 1+ years of Data Entry/CSR experience


• AS400 experience a plus


• Computer experience and accuracy in numeric typing, required


• Ability to work in a fast paced, team environment to meet required deadlines and remain highly organized.


• Should be able to read and perform mathematical calculations, and write measurements in number fractions


• Ability to read, interpret, and understand drawings and specifications


• Must have strong organizational and communication skills, as well as attention to detail


• Strong problem-solving skills, Excellent written communication required, Strategic thinker


• Must be a self-starter and able to independently move, prioritize tasks, and meet deadlines

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Administrative