Production / Technical Support V at BC Forward in Charlotte, North Carolina

Job Description:

Production / Technical Support V



BCforward is currently seeking a highly motivated " Production / Technical Support V" for an opportunity in US - Charlotte, NC 28255




Position Title: Production / Technical Support V



Location: Charlotte, NC 28255



Job Posting Expected Start Date: 08/05/2024


(Please note this is the target date and is subject to change. BCforward will send official notice ahead of a confirmed start date.



Expected Duration: 12 Months



Job Type: 40 hours work week



Pay Rate: $44.00/hr on W2



Job Description

• Platform (L2), Production Support Role CSW CTO Production Services and Infrastructure Delivery Production Services is responsible for running the day to day operations of the technology platform.


• Work activities specific to Production Services roles include Problem/Incident Management, Release/Deployment, Operational Readiness, Capacity/Availability Management, Application Monitoring, Service Analytics and Reporting, Production Governance, Triage, Associate Support, Change/Configuration Management, etc.


• The Production Services Lead identifies possible production failure scenarios, creates incident tickets, enhancements and/or problem tickets in ticket tracking system, and communicates effectively with development and internal business operations teams.


• Identifies vulnerabilities and opportunities for improvement, as well as maintain metrics to help develop analysis that will drive improvement in all areas of Production Services.


• Creates and enhances administrative, operational and technical policies and procedures, adopting best practice guidelines, standards and procedures.


• Takes ownership of escalations and perform trouble shooting, analysis, research and resolution using advanced query and programming skills.


• Performs analytical, technical, and administrative work in planning, installing, designing and supporting new and existing equipment and software under moderate supervision.


• Resolves complex issues.


• Consults with end users to determine optimal configuration of equipment and applications.


• Works on problems of minimal-moderate scope where analysis of situation or data requires a review of identifiable factors.


• Exercises judgment within defined procedures and practices to determine appropriate action.


• Should have increased awareness and exposure to basic technical principles, concepts and techniques.


• May provide coaching and mentoring for other employees but does not directly manage others.


• Initiates and provides leadership, strategic/tactical direction and planning input on all information technology and client/business area issues and in the development of an technology environment which meets current and anticipated business requirements and objectives.


• Participates with management in the development of technology products, service standards and development efforts that impact the client/business area.


• Serves as an escalation point between the client/business area and internal

Required Skills

• Effective communication skills Strong documentation skills Broad understanding of Linux/Unix Understanding of SQL scripting Strong knowledge of Oracle DB Ability to work under high intense technical troubleshooting operations Experience in Splunk, Interscope and AppDynamics application Programming Interface (API) integration. Strong knowledge of Cloud technology.
  
  
  
  Desired Skills
  
  
  


• Experience in Incident Management and Problem Management Triage management Experience in effective technical trouble shooting Expert knowledge in Payment and Merchant Technology Certification and production migration expert

Benefits:



BCforward offers all eligible employees a comprehensive benefits package including, but not limited to major medical, HSA, dental, vision, employer-provided group life, voluntary life insurance, short-term disability, long-term disability, and 401k.



About BCforward:



Founded in 1998 on the idea that industry leaders needed a professional service, and workforce management expert, to fuel the development and execution of core business and technology strategies, BCforward is a Black-owned firm providing unique solutions supporting value capture and digital product delivery needs for organizations around the world. Headquartered in Indianapolis, IN with an Offshore Development Center in Hyderabad, India, BCforward's 6,000 consultants support more than 225 clients globally.


BCforward champions the power of human potential to help companies transform, accelerate, and scale. Guided by our core values of People-Centric, Optimism, Excellence, Diversity, and Accountability, our professionals have helped our clients achieve their strategic goals for more than 25 years. Our strong culture and clear values have enabled BCforward to become a market leader and best in class place to work.


BCforward is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against based on disability.


To learn more about how BCforward collects and uses personal information as part of the recruiting process, view our Privacy Notice and CCPA Addendum. As part of the recruitment process, we may ask for you to disclose and provide us with various categories of personal information, including identifiers, professional information, commercial information, education information, and other related information. BCforward will only use this information to complete the recruitment process.


This posting is not an offer of employment. All applicants applying for positions in the United States must be legally authorized to work in the United States. The submission of intentionally false or fraudulent information in response to this posting may render the applicant ineligible for the position. Any subsequent offer of employment will be considered employment at-will regardless of the anticipated assignment duration.


Interested candidates please send resume in Word format Please reference job code 224271 when responding to this ad.


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Salary Details



This salary was provided in the Job Posting.


$40-$44


Hourly Salary



Job Snapshot




Employee Type

Contractor



Location

Charlotte, NC (Onsite)



Job Type

Banking



Experience

Not Specified



Date Posted

07/02/2024 Apply Now